21-06-2016 18:37
I'm very unhappy that you have suddenly just changed the kids channels and now wanting to pay more for what we had already it's meant to be a device that you don't pay monthly subscriptions and since I've got it your using the payments so in actual fact you are a subscription .. Why does it say can still watch kids to for four months I don't understand this do I pay the 2.99 and that covers me for four months can you advise
22-06-2016 20:39
We received our email notifying us of the change to the entertainment/kids pass yesterday (21st) at 18:12 in the evening.
Stating" We hope you’re enjoying your Entertainment Month Pass. Recently we announced some changes to your Entertainment Month Pass including adding the Nat Geo Wild channel last month and that kids TV would be getting a place all to itself. Our new Kids Month Pass launches on 21 June, and it will include Nickelodeon and Nick Jr, plus loads more colourful characters and channels. We’re always working to bring you great entertainment so you can enjoy the best shows with NOW TV."
It says "we recently announced..." - when? as news to us!
We only purchased a Roku NowTV box which came with a 6 month entertainment pass in mid-may, primarily for the Kids TV and secondly for the other programs.
In the email it advises:
Nothing like some notice to make you feel like a valued customer.
The agent we spoke with on Live Chat was about as helpful a chocolate teapot. They advised that their marketing team were investigating and that we should take up the 14 day trial and hopefully something might be done during this time - but what this something was is unknown, or even if it will materialise.
We have now cancelled all our passes from renewing and if nothing is forthcoming, we move to another service who provides good Customer Service.
What we loved was the marketing blurb the agent was trying to apease us with:
"I thank you for your support and faith in us. We are doing our best to make this change an amazing one and ensure all our users enjoy the best of it. Since this is something new we've done, we might take some time to make it the best decision we took. :)"
Disappointed!
22-06-2016 21:00 - edited 22-06-2016 21:01
I'm not very happy with the standard of customer service provided by your company, I never received any notification that you were changing the entertainment pass by removing the kids channels, my daughter is very upset at losing Disney channel. It looks like we will be parting company and I will transfer my custom to bt, I thought Sky and Virgin were bad but Now Tv is giving them a run for their money all they are bothered about is coming up with ways of getting more money out of us, they know us parents will pay hence they picked the kids channels
24-06-2016 16:09
Hi @Anonymous User
Let me look into this for you, It may take me a few day's but I will send you an email once done.
Thanks
Andy
23-06-2016 7:24
23-06-2016 8:00
23-06-2016 8:31
23-06-2016 8:39
@4268 wrote:
@Anonymous User unless you have more than two kids, they can share the subscription. You may however want to set up a separate Now account for the kids pass only so they can watch without using up your device allowances.
Yes I have more than 2 kids 🙂
The other half likes to use NOWTV a lot too, 2 active streams isn't enough for us 🙂
23-06-2016 11:23
Hi @Anonymous User,
Just to clarify some points -
The kids pass is not just the 3 channels from the Entertainment pass but they have joined a a number of new kids channels like Cartoon Network a long with a whole keep of new kids content which we hope your kids will love.
The Email we sent should explain - you've been put on an offer for 4 months meaning you can watch 4 months for free and you don't need to do anything. After the 4 months if you want to continue then you would buy a pass at £2.99. We've made sure you don't get charged automatically at the end of the 4 months.
Thanks
Simon
NOW TV Team
27-06-2016 8:25
27-06-2016 9:17