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Re: 10 Day Pass

by caseyb1993 Elite 1 on ‎17-02-2017 19:25
True @4268 Smiley Wink
I do think it is a good idea. Smiley Happy


Dear NowTV Team


Can you, or will you, allow the Roku Media Player to be installed on our NowTV boxes?


As far as I understand, it will immediately give the USB port functionality which can be readily used by box owners.  And all you would need to do is place the RMP in the App Store and possibly change it's name to either NowTV Media Player or just plain Media Player.


Also, could you place this post in the ideas section.



UK Bob

Status: New

There are so many great shows I'm watching, and what really frustrates me is when I'm near the end of an episode, and say for example, it's a really sad, emotional ending, I get the annoying "Next Episode, Maybe Later, Watch Now" pop up. Totally ruins many endings for me and I'd really like the option to take this off, or at least delay the pop up until the credits actually start!

PLEASE let us skip pre-show promos

Status: New
by Shaunl23 on ‎21-01-2017 17:04



Can you please add the ability to skip the pre-show promos for future updates?


They're putting me off watching shows such as Southpark where there is one at the start of every single episode.


I agree that they can help us make the most out of our passes by showing us shows we might have missed, but within a few seconds:

  • We already watch the show that is advertised and so don't need to see the promo
  • We know about the show already and have no interest whatsoever in it

Only about 1 times in 50 is there a show that I don't already know about, and if it did grab my attention I would keep watching the promo.


It would just be nice to have a choice in the matter instead of having to endure clips of something we have already seen or don't care about, when we just want to sit down and watch something in our free time.



Status: New

7 Day EPG (TV Guide)

Status: New
by lyric on ‎13-11-2016 19:17 - last edited on ‎23-01-2017 15:38 by Simon-J

Is the TV guide likey to be improved?  I find it very frustrating only being able to see "now & next"  when I want to see what's on later, also the lack of channel numbers!  having to scroll through is sooooooo annoying! when youknow the channel number you want it's so much easier to have a remote with a numeric keypad to select the channel you want.


I'd hoped to be able to do away with my youview box so I wasn't having to keep switching from one box to another - oh well -some you win Smiley Frustrated

Status: New

The box seems pretty good and I'm looking to ditch my aging freeview PVR.


Are there any plans to add recording freeview to a USB memory stick/hdd? 

If it can already pause live tv for half hour then surely this isn't unfeasible?

Status: New

individual Programs

by Riverbraid on ‎27-01-2017 19:40

Can i make a suggestion for now tv, can you have a catch up service where you can buy individual programs on all channels for around £2 to £3 a program as some times programs are on when am busy so like catch up service when can buy individual programs and watch at anytime and you can delete program in account after few days when watched.

hope you consider this for future updates.



IDEA: Hide the Parental Pin

Status: New
by i8lufc on ‎10-11-2016 18:47

Dear NowTV


Kids will be kids and asking them to look away whilst you enter the Parental Pin will result in the kids having full control of their veiwing preferences at some point.


Is there any way you can develop a solution to hide the parental pin when it is requested to be entered?



Status: New

Samsung smart TV app

Status: Implemented
by jchiscock on ‎24-02-2014 09:53 - last edited on ‎12-05-2015 16:39 by Tom-R

Come on guys, there are numerous requests on here for an app for Samsung TVs, there's really no excuse for not having one. Samsung are one of the biggest TV suppliers in the UK, surely you're missing a big market opportunity?

Status: Implemented

We now support selected Samsung Smart TV's.


To check if your model is supported check here


If you require any support then check out our Samsung Board.


Syfy channel on Entertainment Pass

Status: New
by Sar853 on ‎28-10-2014 22:11 - last edited on ‎12-05-2015 16:13 by Tom-R

Please Please Please could you add the Syfy Channel? I love the Originals and the Vampire Diaries and would pay monthly every month to watch these.

Suggestion for website

Status: New
by Raevelyn ‎23-08-2016 14:53 - edited ‎23-08-2016 14:57

It would be great if when logged into the site it displayed your username so you can clearly see which account you are logged into.


It should be very easy to impliment and it would be a good thing to have for those who have multiple accounts. It may also save alot of the misatkes people are continuing to have with payments/accounts etc when having multiple accounts as we can see from the huge amount of fourm topics.


It also might help people realise when they have bee auto logged into the incorrect account by a browser for example before they start making accunt changes etc.


I made a quick mock up of how this simple modifaction could by added to the site (see the picture attached). Obviously where it says [username] you would show the users account name, in my case [Raevelyn].


P.S. I thought that was a good place to add the name as people would have to click that to access the account options, eg. the make changes to passess. Therefore you cant miss which one you are logged into.


Status: New

Box Set Expiry Dates

Status: New
by pethead65 Expert 5 on ‎23-11-2014 23:14 - last edited on ‎12-05-2015 16:11 by Tom-R



This is a suggestion, but I couldn't seem to it post there.  I'd like to suggest that expiry dates are put on all box sets as soon as they are added, so it's possible to plan viewing & work out if there's actually sufficient time to watch them given how much time an individual has avaiable.  I looked at several at random - Betrayal, Brideshead Revisited, Lost, The Office S01 - none of these had expiry dates on.  I appeciate you have the Leaving Soon section, but IMO it would be more useful to have the information to start with.


Less kids content on Entertainment Pass

Status: Implemented
by Goonster on ‎30-09-2014 21:16 - last edited on ‎12-05-2015 16:30 by Tom-R

Instead of keep adding channels for children, please consider for once, those of us that do not have children.  All you seem to add are childrens channels, why not National Geographic or SciFy, something for us NON children customers.........

Status: Implemented


Status: Coming soon
by Guy on ‎20-07-2012 09:05 - last edited on ‎12-05-2015 16:54 by Tom-R



I think something missing!!!

Like other provider such as Netflix, they offer movies with subtitle at a lower price! 

Now TV should be able to offer that service for must of their movies and, this should normally help deaf people watching films...






Status: Coming soon

Try subtitles on your NOW TV Box or Roku player


Want to be one of the first to try out subtitles on the NOW TV Box or Roku player? Sign up to join our trial and help us improve our subtitle service.


Keep in mind – if you’ve previously signed up for the Interactive service trial, you won’t be able to take part in the subtitles trial.


As ever, thanks for your help.


The NOW TV Team

Idea: payment pin required to activate sports pass (if pin is turned on)

Status: New
by commanda6 Elite 4 ‎30-04-2016 14:16 - edited ‎30-04-2016 14:16

Hi now TV


Can we make it so that your payment pin is required to activate sports pass, when the payment pin function is turned on? 


To my mind when the system asks you if you want to activate a sports pass that is a question that is being directed towards the account holder, so only the account holder should be able to give a definitive answer.


Earlier today a person in my household ended up activating a sports pass that I had sitting in my account, waiting to be used. They have paid me for the sports pass, so it's all settled now but I believe doing this would stop this issue from occurring again

Status: New

Tiered device limits

Status: New
by johnny9999 on ‎04-11-2015 15:53 - last edited on ‎09-11-2015 11:10 by Tom-R

I know this topic has been discussed in the various hardware forums - but it's not specific to any brand of box, hence posting it in the Entertainment section.


The current limit is 4 devices (with 2 playing at once).


Want to give my kids access to entertainment (and possibly movies too), but the only option would be to buy extra subscriptions, so I'd end up with 2 entertainment subs and 2 movie subs.


This is too hard and expensive!


How about a 'tiered' option please, NOWTV?


So charge an extra £2 per month for the entertainment pass, and allow 8 devices (with 4 playing at once).


And similarly an extra £2 for the movies pass.


This is similar to what Netflix does.


I'd pay the extra.


Can we have this please?

Status: New

Separate Kids Pass

Status: Implemented
by pethead65 Expert 5 on ‎29-10-2014 00:33 - last edited on ‎12-05-2015 16:13 by Tom-R

This was originally suggested by @BicBasher in amonst other suggestions, but I thought it worth making it a separate topic. By having a separate kids pass it would enable more adult oriented content to be added to the entertainment pass & allow the kids content to be expanded, thus pleasing those households both with & without children.

Status: Implemented

Ability to search by actor and director

Status: New
by schnapps on ‎22-12-2015 15:42 - last edited on ‎04-01-2016 10:01 by Tom-R

Would love to see the NowTV search engine improved to incorporate a search feature for Actor and Director.


Hopefully if this gains sufficient interest, then maybe @Tom-R: will move this into the Ideas section of the Community Forums.

Status: New

HD picture quality

Status: New
by debbie_ann79 on ‎17-07-2012 12:25 - last edited on ‎12-05-2015 16:53 by Tom-R

I realise the service has just launched but can you guys aim to give us HD content with 5.1 Dolby Digital Plus surround sound like Netflix manages.

Universal Channel on Entertainment Pass

Status: New
by Ambler25 on ‎28-08-2014 10:19 - last edited on ‎12-05-2015 16:31 by Tom-R

Please consider adding Universal Channel