Help

Welcome to your Community

  • 7,207 Solutions
  • 44,694 Discussions
  • 1,360 Members Online

This is your place to chat with other NOW members and show off your knowledge by helping others

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Broadband

Get advice on performance, set up issues & general troubleshooting for NOW Broadband

Content Issues

For missing episodes, sound issues, subtitles and content availability

Trending Topics

The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!

Community Activity

Sign In to Post

No internet, no help so far from support team

Hi thereI'm on Now Hub 2 and my broadband went live on 9th of April and I still got no internet connection. Only two lights are showing out of three - power and wireless. I've been calling the customer support team and trying to resolve the issue wit...

danv by • Mentor
  • 298 Views
  • 12 replies
  • 6 thanks

Exchange outage

Ex14 exchange outage. Phoned customer services, what a joke !! All you get is some "foreigner" whose first language isn't English wanting to know everything, surprised he didn't ask for inside leg, before not admiting he don't know Jack ###### !!! Al...

Crf by • Advocate
  • 179 Views
  • 4 replies
  • 2 thanks

Update required

Today message on now tv app (via roku stick) that an update is required  - to go to settings > systems>software update.  When i do this it is states its up to date ?  Even tried a reset and still not working.  It was working yesterday.  Any advice pl...

Account problem

Hello,I have been trying to get help on the hotline for many weeks but no one has been able to help me.I have broadband on NowTV and the service works.The problem is that there is no contract connected to my account.I contacted the hotline many times...

MN by • Mentor
  • 356 Views
  • 8 replies
  • 3 thanks

How do I speak to Now TV

Does anyone know how to speak to someone at Nowtv?  The price of my broadband has just gone up by £13 from last month so need to cancel my contract.   

Hopeless customer service

An engineer was sent to check the connection and diagnosed a fault with the router. I tried to call NOW and I'm told there is no record of my account using email address/address and my details are incorrect. Have wasted 30 mins of my lunchtime on thi...

LCD by • Newbie
  • 38 Views
  • 2 replies
  • 1 thanks

Now TV membership

I have got NOW broadband, is the NOW TV free for me? I would be appreciative if someone can reply. 

Ferd by • Newbie
  • 43 Views
  • 2 replies
  • 0 thanks

Full Outage

EX area. Full outage since 15th April pm. Cannot get any assistance   Any ideas?

JC4 by • Newbie
  • 49 Views
  • 1 replies
  • 0 thanks
Load more
Getting started

We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the NOW Community.

Top Solution Authors
View All
Most Thanked
View All