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Customer Help

I called NowTv last week regarding a home move. I specifically called early as myself and my partner work from home and require broadband and wanted to minimise the down time as much as possible. I explained this to the person I spoke to. The person ...

How do I delete a device

I need to delete a device because the phone has been lost and unfortunately as something was downloaded to it, it won't get automatically replaced when a new device is added.Any ideas?

HELP Renaming Devices

Hello all! New to NowTV but extremely happy with the service it provides!! Myself, Parents and Grandparents are finally able to watch footie matches with the Boost option!!! The question I have is - Am I able to rename Devices on the device list as i...

Samsung tv

I cant watch Now on samsung tv as logged iin on a another account. How do i get current Now account so i can watch

Starting a new contract on an used now tv router

So I've been living at this apartment with my sister fot year using the now tv broadband. My sister moved out and she was the one to set up the contract for the wifi which end this month. Since I will be staying I was wondering if I can use the same ...

Phone line

Landline when receiving incoming calls I can hear them they can’t hear me?

First Party Disconnect & No Caller ID

I can't find a category for 'phone line' so here goes: I've just switched from Virgin, previously I always got the callers number on my phone display, now 50% of the time it just says 'Incoming Caller'. Also when the caller goes through to my answerp...

Calls

I am with now tv for landline so does my dad do we get free calls to each other? 

Resolved! Blocking a device

Hi my ex partner is using my account to watch now t.v. on his iPhone. I have changed my password which is not stopping him from using it. I have removed device from listing but he adds it back on following month. I have again removed it but I know he...

How to force log out

Hi, I’ve followed the steps online to force a log out in all devices but it never takes me to the device permissions page? It just asks me to log in. Any help/advice would be greatly appreciated