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First Poster
Posts: 1
Registered: ‎17-01-2013

Won't play

I am trying to watch a film and everytime I click play, it doesn't work. Checked the usual things and it's still not working. Can anyone help please? TIA

Elite 5
Posts: 5,352
Registered: ‎31-12-2013

Re: Won't play

[ Edited ]

Hi and welcome to the forum @Meg4,

 

Sorry to hear you're having problems. In order to help you, can you please provide the following information: -

  • Are you an existing or brand new NOW TV subscriber?
  • If you are an existing subscriber, when did you start having issues?
  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • If you are using a computer, what's the operating system version?
  • How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • Who is your ISP (Internet Service Provider)?
  • Are you running any form of VPN (Virtual Private Network)?
  • Have you tried re-booting your router (by disconnecting the power, waiting 30 seconds and reconnecting the power)?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer just like you! •

NOW TV Box = Model no: Smart box | Software: 7.5.3 Build: 4057-16 | NOW TV app: 3.8.71 • LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 32LN575V | Software: 04.28.14 | OS: NetCast •

All TV's = NOW TV app: 2.16.1 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Highlighted
Helper 3
Posts: 191
Registered: ‎05-09-2015

Re: Won't play

@Meg4 I'm assuming that you have an active Cinema Pass on your account?. You can check this by looking at My Passes under the My Account tab at the top right of this page.

Mark.