02-02-2017 21:15 - edited 02-02-2017 21:16
Hi and welcome to the forum @Meg4,
Sorry to hear you're having problems. In order to help you, can you please provide the following information: -
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!
• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer just like you! •
• NOW TV Box = Model no: Smart box | Software: 7.5.3 Build: 4057-16 | NOW TV app: 3.8.71 • LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 32LN575V | Software: 04.28.14 | OS: NetCast •
• All TV's = NOW TV app: 2.16.1 | Post Processing Features: All disabled • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •