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Anonymous User
Not applicable

Won't play

I am trying to watch a film and everytime I click play, it doesn't work. Checked the usual things and it's still not working. Can anyone help please? TIA

8 REPLIES 8
SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,

 

Sorry to hear you're having problems. In order to help you, can you please provide the following information: -

  • Are you an existing or brand new NOW TV subscriber?
  • If you are an existing subscriber, when did you start having issues?
  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • If you are using a computer, what's the operating system version?
  • How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • Who is your ISP (Internet Service Provider)?
  • Are you running any form of VPN (Virtual Private Network)?
  • Have you tried re-booting your router (by disconnecting the power, waiting 30 seconds and reconnecting the power)?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!

 

Cheers

Anonymous User
Not applicable

All nonsense to mew iaint computer literate i press play and it dont simple.

 

SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,

 

Sorry to hear you're having problems. First things first: -

  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • If you are using a computer, what's the operating system version?
  • How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!


Cheers

mark_suff
Expert

@Anonymous User I'm assuming that you have an active Cinema Pass on your account?. You can check this by looking at My Passes under the My Account tab at the top right of this page.

Mark.

Anonymous User
Not applicable

Do I need to download anything to be able to watch anything on Now TV? I click 'play' and it just doesn't play. 

schnapps
Legend 5
Legend 5

@Anonymous User

 

What device are you trying to watch NowTV with ?

Anonymous User
Not applicable
Hi, a Macbook pro.
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

I don't use Mac, but maybe this help guide article linked below might point you in the right direction ?

 

https://help.nowtv.com/article/watching-now-tv-on-a-mac