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Unable to change the personal information in My Profile

I'm unable to change the personal information in My Profile (for the forum).

When I access My Profile ("Edit my profile") and go to the "Personal" tab and click on "Personal Information", it lets me change what's held in "First name" and "Last name" and it lets me "Save" the changes, but they don't stay changed after I have logged out and then logged back in again!

Tried live chat but they haven't been able to resolve it.

Is there somebody @ NOWTV who can help?

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