Blimey i know the stick gets pretty hot, but how did it become bent in shape if you haven't physically tried to bend it or force the stick into the television HDMI port ?
Anyway if you bought the stick from a shop or website retailer, then you need to contact them directly for a replacement.
If you purchased the stick directly from nowtv, then you can contact them on this link below about a replacement.
I don't own a nowtv stick myself, where i have the 4K nowtv smart box which gives off very little heat from the box outer casing and also runs silently compared to the older gen 1 smart box.
I've just got to throw in a bit of negativity here:-
Generally speaking, physical abuse of an item, any item, is not normally covered by an existing guarantee.
Therefore, unless it can be proved otherwise, bending of the Now TV stick may not be eligible for replacement.
UK (Bad News) Bob
Good to hear from you again, and I see you're still working as hard as ever solving newbies problems.
However, if you check my original post you will see that I DID NOT accuse you of saying anything about physical abuse of @Demiprobert NOW TV's stick.
What I was actually pointing out, mainly to DR, was that the retailer, where he bought the Stick from, would be perfectly within their rights to reject his claim for a replacement.
I hope this clears up any misunderstanding between us and that you know that I would not deliberately accuse you of anything, we may have spirited debates in the future but nothing so uncivil as an unsubstantiated or unproven accusation.
Catch you later.
I know you wasn't accusing anybody about miss abuse on this thread and only correctly pointing out the true facts that physical damage won't be covered under the warranty returns agreement
I just wanted to clarify that my first post wasn't implying or accusing that @Demiprobert physically damage the nowtv stick and it was some sort of manufacturers defect so we all on the same wavelength
Suggest we leave it with @Demiprobert and the Retailer / NowTV to sort it out
Catch you soon, over & out 👍