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Turnbacktime
Occasional Poster

Now TV Support/complaints

Have tried putting in a couple of complaints/issues via the complaints section of the website. In neither case did it appear that whoever answered them actually read my submission properly before sending a back a canned standard response.

in both cases I went back and checked my submisssion and the wording was perfectly clear, they just didn’t seem to read it.

is this a common problem?

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