16-10-2018 10:17
Hello I’m wanting to speak to someone about my payments I’ve recently noticed I’ve been having two lots of payments being taken out of my bank account each month and it’s been going for months from looks of it and I don’t understand why when I only have one account I’m wanting it to be sorted out and cancelled and a full refund of all the extra payments been taken and stick to the one payment.
16-10-2018 11:02
@Anonymous User wrote:
Hello I’m wanting to speak to someone about my payments I’ve recently noticed I’ve been having two lots of payments being taken out of my bank account each month and it’s been going for months from looks of it and I don’t understand why when I only have one account I’m wanting it to be sorted out and cancelled and a full refund of all the extra payments been taken and stick to the one payment.
Hi @Anonymous User
I'll tag NowTV staff member @Tony-D he should be able to look into this for you or help you out or point you in the right direction
it's best not to post about account related issues in the off topic section because the issue is more likely to get missed. As the off topic section is more for general discussion rather than support/customer service. For account related issues post in the section at the link below
https://community.nowtv.com/t5/Account-Billing/bd-p/Account-and-Billing
I hope you get things sorted out
13-04-2019 10:15
I paid me sky cinema pass and it runs out on the 24th of April which gives me 10 days not a month so paying 11.99 for ten days please help
16-10-2018 11:24
@Anonymous User wrote:
Hello I’m wanting to speak to someone about my payments I’ve recently noticed I’ve been having two lots of payments being taken out of my bank account each month and it’s been going for months from looks of it and I don’t understand why when I only have one account I’m wanting it to be sorted out and cancelled and a full refund of all the extra payments been taken and stick to the one payment.
Hi @Anonymous User I will send you an email now to get sorted.
13-04-2019 13:22
Hi I was just wondering if you ever had this sorted as I'm having similar problems but from 2 separate bank accounts!