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Anonymous User
Not applicable

‎15-01-2018 16:36

I currently have an Entertainment pass

I currently have an Entertainment pass which I have had for months which automatically renews on the 14th every month. I have always watched Now tv on both my tablet and my TV.

I now have a problem as TV is now displaying message for me to buy a pass to continue watching even though if I check in my accounts that payment has been taken.

I am worried if I press buy another pass on my TV screen that I will be charged twice.

However I can still view my watch list on my tablet, can anybody offer any advice please?

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11 REPLIES 11
schnapps
Legend 5
Legend 5

‎15-01-2018 19:06

In response to Anonymous User's comment

Hi @Anonymous User

 

I wouldn't risk it unless somebody from the NowTV Team instructs you to buy another entertainment pass.

 

Maybe try live chat and see what they say.

Karl-F
Community Manager
Community Manager

‎16-01-2018 11:04

In response to schnapps's comment

Hi @Anonymous User, 

 

Thanks for getting in touch, and thanks @schnapps for raising this to us. 

 

@Anonymous User, are you able to confirm that you are signing into the correct account? Just to double check the username that you sign in with on the NOW TV Box and on another device if possible? 

 

Please let us know so we can look at our next steps. 

 

Thanks, 

Karl

 

 

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