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Anonymous User
Not applicable

‎08-10-2017 14:22

Charges on bill

I bought a replacement NOW TV box with 1 month Sky Sports pass for £34.99 at Argos on 14/9/17. I applied voucher on 159/17. My bill shows a £10.20 charge for the sports pass. I did not expect to pay any additional charges. Is this how they double charge?
I understood the box was £14.99 and the sports pass was a special offer at £20

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29 REPLIES 29
commanda6
Legend 5
Legend 5

‎17-10-2017 19:11

In response to Anonymous User's comment
@Anonymous User wrote:
Hi Andy (Legend 2) and Tony-D (NOW TV Team)
Many thanks for your help.
Please refund to my payment method (credit card).

Hi @Anonymous User

 

I've tagged @Tony-D for you so that he will see this more easily  if he hasn't already seen it. Whenever you tag someone (aka mentioning someone) a notification will appear in the notification feed for the forum

I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
Anonymous User
Not applicable

‎17-10-2017 19:30

In response to commanda6's comment
Hi Commanda6 (Elite 5)
Thank you. Not very familiar with using the forum.
Tony-D
NOW Team Member
NOW Team Member

‎19-10-2017 10:16

In response to Anonymous User's comment
@Anonymous User wrote:
Hi Commanda6 (Elite 5)
Thank you. Not very familiar with using the forum.

@Anonymous User I've done this now and it should be with you within 3-5 working days 🙂 I was off yesterday sp couldn't do it then. Thanks for your patience.

Anonymous User
Not applicable

‎20-10-2017 10:41

In response to Tony-D's comment
Hi Tony-D (NOW TV Team

Thank you. Will look out for it.
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Anonymous User
Not applicable

‎09-11-2017 10:38

In response to Tony-D's comment

Hi Tony-D

 

Many thanks for sorting out. Credit card has been credited with overpayment.

0
Anonymous User
Not applicable

‎09-11-2017 10:41

In response to commanda6's comment

Hi Andy (Legend 2)

 

Thanks for sorting out. Overpayment has been credited to credit card.

Andy
Legend 5
Legend 5

‎09-11-2017 10:49

In response to Anonymous User's comment

@Anonymous User That's great, glad it all got sorted in the end ☺️

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Anonymous User
Not applicable

‎10-12-2020 24:01

In response to Andy's comment
Credit carried from previous period
£15.50
whats this
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gavs82008
Legend 5
Legend 5

‎10-12-2020 8:15

In response to Anonymous User's comment

@Anonymous User 

Head onto Live chat to discuss with Now TV staff.

https://help.nowtv.com/article/how-to-submit-a-complaint

Just make sure to click "chat online" underneath 'chat to an advisor'

 

Then there is always the customer service email address.

Now TV Customer Services Email.jpg

 

FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable

‎02-02-2018 19:44

Just checked the bamk and you have taken money out twice for the same thing in the matter of 4 days to me this is a joke. i am in right mind to stop using you as a provider just please get it sorted

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