Hello @Anonymous User 🙂
You are better going on to live chat who can take a look at your account.
- Click the link.
- Click on "get in touch" at the bottom.
- Select "anything else" and then you will see live chat.
https://help.nowtv.com/article/cancelled-now-tv-but-still-being-charged
I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂