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Maggie62
Mentor

The Red Button Problem

I've been with now tv for 2 years now and still no red button... They want you to pay £33.99 a month for sports. More then sky satellite anyway per month and to top it all no red button.. Sky showing all championship matches midweek on red button (i can't believe it).. Now tv could make it happen.. After all. it's a Internet run device. But can't be bothered. Sky giving red button to people on contract. Total rip off. Not fit for purpose. 

19 Replies
NOW TV Team Tony-D
NOW TV Team

Re: The Red Button Problem


@Maggie62 wrote:

I've been with now tv for 2 years now and still no red button... They want you to pay £33.99 a month for sports. More then sky satellite anyway per month and to top it all no red button.. Sky showing all championship matches midweek on red button (i can't believe it).. Now tv could make it happen.. After all. it's a Internet run device. But can't be bothered. Sky giving red button to people on contract. Total rip off. Not fit for purpose. 


Hi @Maggie62 We're still looking on implementing this as you are right. Not having a contract shouldn't mean a lesser service. Thanks for taking your time to get in touch with us on the forum.

Maggie62
Mentor

Re: The Red Button Problem

How's about just putting on.. Each red button link..  End of the day . It would be the same. .you can only watch one red button link. ... Your boxes are not designed to record anything anyway.. This has been going on for awhile now. And like i said.. End of the day its a Internet based device.... You don't even have to have the red button on the remote to work.. Just give us a link for each red button event.. And job done..cause like you said in the above reply.. Not having a contract shouldn't give you a lesser service.. Especially paying over the odds to the same company 

Highlighted
GaryL
Expert 2

Re: The Red Button Problem


@Tony-D wrote:

@Maggie62 wrote:

I've been with now tv for 2 years now and still no red button... They want you to pay £33.99 a month for sports. More then sky satellite anyway per month and to top it all no red button.. Sky showing all championship matches midweek on red button (i can't believe it).. Now tv could make it happen.. After all. it's a Internet run device. But can't be bothered. Sky giving red button to people on contract. Total rip off. Not fit for purpose. 


Hi @Maggie62 We're still looking on implementing this as you are right. Not having a contract shouldn't mean a lesser service. Thanks for taking your time to get in touch with us on the forum.


The problem is you’re web site is advertising the games as being shown On now tv, so anyone buying and activating a pass would be out of pocket.

noeyedeer
Scholar

Re: The Red Button Problem

Totally agree, it's a farce that i pay for content that i can't even watch. The other year, they even put a play off final on the red button. I remember wanting to watch something once, but it was on the red button whilst something else was on 3 channels all at the same time! I may be misremembering, but i think it was the ryder cup. Whatever it was, it was on 3 channels at the same time. The exact same coverage. Whilst what i wanted to watch, was on the red button so i was stuffed. It actually feels like Sky don't want customers at times. If it's not that, it's the "Are you still there?" thing popping up halfway through the second match on a sunday.

Maggie62
Mentor

Re: The Red Button Problem

It's got to be a sky thing... There giving the extra to those on contract (minimum 18 months by the way now). Now tv have said they finding it hard to implement the Red Button. Let's remember who owns now tv... It really isn't that difficult.. Really... There's other platforms.. Where you can get all the updates you want... It's automatic... Even all the Red Button links... And let me say I'm totally against this activity... Then we've got us. full paying customers.. They've got the backing of one of the country's biggest infrastructure in Internet industry.. And they can't add the red button... Like i said.. No need to have the red button on the remote to work.... Just add links to fully paid customers. Who are trying to play right... If all the against the law people can do it... Give it to your own customers .. Contract or not.. 

franatic1
Mentor

Re: The Red Button Problem

Have paid £80 for 4 month sports pass to watch EFL midweek games as advertised but now find i cannot watch my team. Surely mis represntation and can be challenged.

TigerHT
Newbie

Re: The Red Button Problem

Had the same problem. I wanted to watch Rotherham vs Hull City on red button as advertised but can’t due to no red button. Do the right thing Now TV and refund us all please. A boycott looms. 

Maggie62
Mentor

Re: The Red Button Problem

And as far as hard to implement it.. Let's just remember what they've just implemented hayu... Quite easy really.. Isn't it.... 

GaryL
Expert 2

Re: The Red Button Problem

Don’t see it as difficult to implement I just question how committed sky are to the Now tv platform, given that via satellite you can get all sky sports in hd for £20 now they are making a hefty scalp out of now tv customers and to not offer the red button is quite a rip off