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Michael706
Mentor

Streaming with Samsung

I keep having streaming problems on the football my Internet is fine and I have just got the Now TV boost I never have trouble with the movies on now tv, it's getting very annoying as the picture is fine for ten minutes or so then its rubbish for 15 seconds I have a brand new Samsung tv any ideas please.

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16 Replies
schnapps
Legend 5
Legend 5

Re: Streaming with Samsung

Hi @Michael706 

 

Quite a few people complain on the NOW Community Forum about the streaming reliability of Sky Sports or constant buffering or drop outs.

 

Personally i don't experience this myself watching Sky Sports on my NOW Boost Membership where the PQ is rock solid for me, where the majority of my devices are connected over Ethernet.

 

Perhaps try unplugging the power to your television and Router for a minute or if your Router or Samsung Smart TV can support Google DNS servers, then maybe try using the Google Public DNS servers instead of your ISP's.

 

Otherwise get in touch with NOW live chat.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

 

 

 

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schnapps
Legend 5
Legend 5

Re: Streaming with Samsung

Hi @Michael706 

 

Forgot to mention do you have another NOW supported playback device instead of the Samsung Smart TV NOW App to see if there is any improvement with the Sky Sports streams ?

 

Over on NOW Twitter last weekend, there was quite a few complaints by Sony PS4 / PS5 and Samsung Smart TV owners about the poor NOW Sky Sports Streams.

 

i don't own any of these above devices myself, so i don't know if NOW have resolved it or not.

 

The playback devices that i use, are Amazon Fire Stick, NOW Box, Youview Box and Roku Stick Plus without any issues when it comes to watching NOW Sky Sports.

 

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gavs82008
Legend 5
Legend 5

Re: Streaming with Samsung

@Michael706 

Just to follow up from a key point that @schnapps mentioned, is your TV connected via Ethernet or Wi-fi? 

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schnapps
Legend 5
Legend 5

Re: Streaming with Samsung

Hi @Michael706 

 

I just had a quick look over on the NOW Twitter feed and there still seems to be an issue watching NOW Sky Sports on PS4 / PS5 and Samsung Smart TV's reading the last couple of tweets from customers in the last couple of hours today.

 

Can only suggest getting in touch with NOW live chat.

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lockmatt
Expert 2

Re: Streaming with Samsung

@Michael706 i am having the same issue on my samsung smart tv regarding blurry pictures,i also have the boost and my tv is on a wired connection.

Michael706
Mentor

Re: Streaming with Samsung

My tv is connected by Etherley.

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Michael706
Mentor

Re: Streaming with Samsung

I find it very strange BBC iplayer Amazon prime Sky Movies all fine just live football that says to me it Now TV signal and needs sorting. 

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JoeC
Mentor

Re: Streaming with Samsung

Same issues this now tv is so poor, football and F1 all blurry and unwatchable, all the advice you get is it’s the broadband!! I am on full fibre, sort this rubbish tv out 

sdan10
Scholar 3

Re: Streaming with Samsung

iam watching sky sports to all day getting buffering on my now tv stick on my samsung smart tv