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Anonymous User
Not applicable

Sky sports pass - what happens now there is no live sport?

I have just subscribed to the sky sports pass for the next 6 months. Now I going due to Coronavirus most live sport is postponed. Will now tv refund me?

34 Replies
Anonymous User
Not applicable

How did you manage to get a refund? The live chat has now been turned off and I cant find an email address anywhere 😫

Anonymous User
Not applicable

I have the same issue - bought a month pass on 1st March and then there was no sport. I don’t know how to contact now tv for a refund or another pass later

alladincave
Mentor

They’ve said that the pass will be suspended and reacted when sports resumes we’ll have to wait and see if they don’t they will lose a lot of customers
Simon7685
Advocate

Like many I am in the same boat as others, paid £195 for season pass and now no football or other sport.  My pass runs out on 27 May so if the season is resumed lots of people are going to miss the end of the season.  Being a lifetime Liverpool supporter the thought of missing the game when they win the league for the first time in 30 years is annoying especially after paying all that money at the start of the season!!!!

I submitted a complaint using the link given but no response as yet.  This is completely wrong, we paid for a full season so if/when the season resumes we should get guaranteed Sky Sports for free, or 3 months refunded.

JonnyB147
Scholar

Don't panic. They realise everyone is in the same boat one way or another. When the sport returns they will help you. There's nothing they can do about it at the moment. Give them a ring when this madness has all blown over.

Anonymous User
Not applicable

well they were smart and stopped all form of customer service so they don't even have to deal with refunds for now but we all defo deserve refund as we are not getting the service they said they would plus if the prem league don't receive all the TV fee they should defo refund everyone

Anonymous User
Not applicable

The only reason they've suspended all forms of customer service is that it's based in India which is on a full scale lockdown and they don't have any uk based customer service agents, apparently it's to much of a logistics nightmare to move it from india to the uk

Anonymous User
Not applicable

Me too. No idea what they're going to do but if they don't allow me to suspend/postpone my pass until normal service is resumed I will not be buying another. Surely it's a breach of contract as theyre obliged to provide what I've pad for?

Anonymous User
Not applicable

I bought a now sports pass for 10 months last year, it runs out in July 2020. I realise Now are not responsible for the present crisis, but would have thought they would allow me and anyone in the same situation to freeze the pass until sport resumes. It would be pr for them.

BaggieTom
Advocate

I’m in the same position mine runs to June which should have been fine to cover the football season. It’s a con if they don’t extend any passes. 

Anonymous User
Not applicable

Will now tv refund 3 months prepaid yearly sports pass... its due to expire june 2020 so £60.00 should be refunded due to no sports on? 

gavs82008
Legend 5
Legend 5

 

@Anonymous User 

Your best option is to fill this form out as Live chat is closed. 

 

https://help.nowtv.com/complaints/tv

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

They are a shambles, I don't know why they don't offer same as SKY since it's same company. I will never use NowTV again

JonnyB147
Scholar

Wait until this madness all blows over, then inquire. You may get a pleasant surprise.