cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Refund on prepaid yearly sport pass? Due to covod 19

Will now tv refund 3 months prepaid yearly sports pass... its due to expire june 2020 so £60.00 should be refunded due to no sports on? 

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: Refund on prepaid yearly sport pass? Due to covod 19

 

@Anonymous User 

Your best option is to fill this form out as Live chat is closed. 

 

https://help.nowtv.com/complaints/tv

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Re: Refund on prepaid yearly sport pass? Due to covod 19

They are a shambles, I don't know why they don't offer same as SKY since it's same company. I will never use NowTV again

0 Thanks
Reply
JonnyB147
Scholar

Re: Refund on prepaid yearly sport pass? Due to covod 19

Wait until this madness all blows over, then inquire. You may get a pleasant surprise.

Anonymous User
Not applicable

Re: Sky sports pass - what happens now there is no live sport?

How did you manage to get a refund? The live chat has now been turned off and I cant find an email address anywhere 😫

0 Thanks
Reply
Anonymous User
Not applicable

Re: Sky sports pass - what happens now there is no live sport?

I have the same issue - bought a month pass on 1st March and then there was no sport. I don’t know how to contact now tv for a refund or another pass later

0 Thanks
Reply
alladincave
Mentor

Re: Sky sports pass - what happens now there is no live sport?

They’ve said that the pass will be suspended and reacted when sports resumes we’ll have to wait and see if they don’t they will lose a lot of customers
Simon7685
Advocate

Re: Sky sports pass - what happens now there is no live sport?

Like many I am in the same boat as others, paid £195 for season pass and now no football or other sport.  My pass runs out on 27 May so if the season is resumed lots of people are going to miss the end of the season.  Being a lifetime Liverpool supporter the thought of missing the game when they win the league for the first time in 30 years is annoying especially after paying all that money at the start of the season!!!!

I submitted a complaint using the link given but no response as yet.  This is completely wrong, we paid for a full season so if/when the season resumes we should get guaranteed Sky Sports for free, or 3 months refunded.

JonnyB147
Scholar

Re: Sky sports pass - what happens now there is no live sport?

Don't panic. They realise everyone is in the same boat one way or another. When the sport returns they will help you. There's nothing they can do about it at the moment. Give them a ring when this madness has all blown over.

0 Thanks
Reply
Anonymous User
Not applicable

Re: Sky sports pass - what happens now there is no live sport?

well they were smart and stopped all form of customer service so they don't even have to deal with refunds for now but we all defo deserve refund as we are not getting the service they said they would plus if the prem league don't receive all the TV fee they should defo refund everyone