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Anonymous User
Not applicable
13-03-2020 18:35
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Sky sports pass - what happens now there is no live sport?
I have just subscribed to the sky sports pass for the next 6 months. Now I going due to Coronavirus most live sport is postponed. Will now tv refund me?
34 REPLIES 34
Anonymous User
Not applicable
13-03-2020 20:56
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Surely they just extend the length of the pass to the end of May?
Anonymous User
Not applicable
13-03-2020 21:34
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I have tried to get my passes suspended till live sport return don't seem to be having much luck
and i have paid till June. Any one got any advice ??
BenGreen
Mentor
13-03-2020 21:47
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NowTV refuse to refund my F1 season pass in the basis no races are cancelled, only postponed. I don’t understand their position based on Formula1.com own confirmation of cancellation. Had I booked tickets to see this race they would have been refunded already!
Anonymous User
Not applicable
13-03-2020 22:12
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I've just been refunded, took me an hour and 3 different people. Be persistent
Anonymous User
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14-03-2020 8:48
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I have tried to get my passes suspended till live sport return don't seem to be having much luck
and i have paid till June. Any one got any advice ??
starman73
Elite
14-03-2020 9:15
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Seems like no refunds/credits is the order from above. I used a 3 month pass from a stick in preference to a 1 month pass as I was using it to the end of the football season. If the football season is over the I have lost 2 months, effectively £66.
Chat started at 14:44
- Thanks for contacting NOW TV, you are talking to Agent1. How can I help?
Agent1
14:44
- Hi Agent1 - I applied a three months sports pass to my account a month ago, but now all the football has been cancelled, can I cancel the pass and get a refund for the unused two months?
14:45
- Starman 73
- Hi there!!
- Hi Starman 73.
- Good afternoon!!
Agent1
- good afternoon to you!
14:46
- Thanks for confirming the details, Starman 73.
- Let me check your account and help you.
Agent1
- i have been here before 🙂 Thanks
- In light of the recent situation we’re seeing with Coronavirus, some sports fixtures are being postponed or cancelled.
Agent1
- Offer started on: 15 Feb 2020 Offer ends on: 15 May 2020 Your next payment is: £33.99 Due on: 15 May 2020
- Yes, all the ones I was interested in!
- I don't need the pass for another 2 months, so can I get a refund or a credit?
14:48
- Thanks for contacting NOW TV, you are talking to Agent2. How can I help?
Agent2
- hi Agent2
- I applied a three months sports pass to my account a month ago, but now all the football has been cancelled, can I cancel the pass and get a refund or credit for the unused two months?
- was talking to Agent1 but connection dropped
- hello Starman 73
- Good Afternoon to you !
- good afternoon to you
- 🙂
- Apologies for the chat disconnection.
Agent2
- no problem
- Thank you.
Agent2
- Offer started on: 15 Feb 2020 Offer ends on: 15 May 2020 Your next payment is: £33.99 Due on: 15 May 2020
- I applied a three month pass at the time to take me to end of football season, but now football is cancelled I don't need it.
- can I cancel the pass and get a refund for the unused two months?
- or a credit?
- https://community.nowtv.com/t5/Offers-Vouchers/Now-TV-Football-Season-Pass-refund-after-Covid-19-pos...
- hello?
- i'm still here Starman 73
- ok
- Apologies for the delay in response.
Agent2
- ok
- Starman 73, We’re closely monitoring developments across all sporting events and will keep customers updated on next steps if any events change due to covid-19 precautions. We’re doing everything we can to minimise the impact that this will have on our customers
- All the football has been cancelled.
- which is 100% impact on me as I don't watch anything else
- https://www.skysports.com/watch/football-on-sky
- nothing on
- As the matches are postponed, we are unable to promise you when they will be back.
- I do understand your situation here.
- I know - so can I have a refund or a credit?
15:00
- As an exception, what best I can do for you is can help you with the free Sky Sports Week Pass on your account so that you can watched the postponed matches in future whenever they are available with us.
Agent2
- The sports pass is quite expensive to pay for if nothing is on. If I had a normally monthly pass I would cancel it.
- One week? But games are cancelled for next three weeks.
- and possibly beyond.
- can I cancel the pass and get a refund or credit for the unused two months?
15:04
- from help forum...
- Apologies Starman 73, in this case, we are unable to help you with the refund for the same. Instead, I will forward this case to the relevant team. They will review your case to help you further in a best possible way via email at the earliest.
Agent2
- Scholar Re: Now TV Football Season Pass - refund after Covid-19 postponements 13-03-2020 14:15 I had exactly one month of a 3 month sports pass left that i bought from currys with a now tv stick. My live chat guy ignored all refund requests and instead issued a one month sports pass code.
- Why can't I get the same for the two months I have left?
15:06
- I wish I never got the three month pass.
15:07
- hello?
- Apologies Starman 73, I'm unable to see the 1 month free pass promised to you.
- Was there an email sent to you regarding the same?
Agent2
- uh! this was someone else
- https://community.nowtv.com/t5/Offers-Vouchers/Now-TV-Football-Season-Pass-refund-after-Covid-19-pos...
- on help forum.
- All i am stating is this person got a pas for the unused month, so I should get 2 passes for the unused two months
15:10
- hello?
- Apologies Starman 73, in this case, only the relevant team will be able to help you further in a best possible way.
Agent2
- who are the relevant team?
15:14
- I'll forward this to the relevant team who are investigating the same issue related to the Sports Cancellation and they'll be helping you further in a best possible way.
Agent2
- Ok - thanks
15:16
- is there an issue reference?
- Today (March 13 2020), the Premier League and Football League have announced that football in England is postponed until April 3rd (at the very earliest), with the very real possibility that the remainder of the football season will not be completed.
- Yes, the reference number for you case is 06827633
Agent2
- Many thanks
Anonymous User
Not applicable
18-03-2020 11:35
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How did you manage to talk to somebody? I can't find a way to talk to anyone. Chat button doesn't work, phone number I tracked down was just automated and told me to go online.
Anonymous User
Not applicable
18-03-2020 11:53
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I want to exchange my sky sports pass for a sky movies pass. Is this possible? Unable to speak to anybody. Chat doesn’t work. Frustrating.
