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Anonymous User
Not applicable

Sky sports pass suspension

I am on a 12 month contract with my Sky Sports Pass. Could you please respond to the question? Will sky sports be suspended until there is sports to watch? We are paying for a service we are not receiving. 

Thank you

20 Replies
gavs82008
Legend 5
Legend 5

@Anonymous User 

2 words, Live Chat

 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

This is a customer forum, if you are asking questions always go onto Live chat before duplicating threads. 

 

If you look through the forum you will see an endless sea of posts about Sky sports and passes. 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I have tried “live chat” and if it worked, it would be great. However, all I seem to get is computerised questions and answers which lead me no where!
Anonymous User
Not applicable

Thanks for the link have used that.

Anonymous User
Not applicable

Hi guys just got off live chat , same as a few 10 month sports pass runs out 25th june . Told the guy I had a legal contract with NowTV and they weren't keeping up there end of the contract.  He gave me a Free months extension to use until Sept 2025 . Good luck boys .

alladincave
Mentor

How did you get to live chat I’ve been trying for days let me in on the secret 

Anonymous User
Not applicable

You’re best to drop them a email/message. They got back to me in a couple of days.
Jen
Mentor

Use the link in @Anonymous User  message, it takes you to the real Live Chat and not those ridiculous pre answers.  I did get straight back to you but, it did not get through.

Anonymous User
Not applicable

I only subscribe for the sport, which due to the current restrictions is non existent. Am I best cancelling, then taking a new subscription when it returns? What are my options?

Anonymous User
Not applicable

I emailed and got a response that way. I also cancelled my pass online
scottscud
Scholar

I am on a special rate offer that runs to December, and I contacted live chat, and also was given a free months pass to apply at the end of my offer so will hopefully cover me if the GP season runs over.

Anonymous User
Not applicable

I've tried to find the live chat option but everything seems to be down atm the only thing I see available is this "nowbot" which is useless 

Anonymous User
Not applicable

@Anonymous User just email them they’ll get back to you in time.
smoggiepaul
Mentor

I can't even find the email address. the [email removed] one bounces back saying it isn't monitored.

Jen
Mentor

Hi,

 

This link took me straight to a live chat with a real person.

 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Hope it works for you.

 

smoggiepaul
Mentor

Unfortunately it's unavailable now

Anonymous User
Not applicable

Yeah everything is unavailable, it's a disgrace!! 

Jen
Mentor

That is a bit naughty.  Have you tried this phone number  03303 323 050.

Anonymous User
Not applicable

Mate what is the email address I can't seen yo find one 🙈

smoggiepaul
Mentor

I know it was blocked out!

 

help @ now tv . com

Jen
Mentor

I have just spoken to someone regarding my 10 month subscription to Sky Sports and they have returned £19.99 for a month, if this crisis continues they will repeat next month, it is worth getting in touch.