Sky Sports Mobile

[Anonymous User]

Hi have a Sky Sports Mobile pass which shows up on my on-line account but when I log onto Now on my phone the pass is not showing,  The phone is listed as a registered device.

Any ideas why this would be?

[schnapps]

Hi @Anonymous User 

Have you tried a fresh download of the NowTV App on your phone and once downloaded power down the phone before signing into the NowTV App ?

Also i am assuming you are only attempting to watch one of the five Sky Sports channels that comes with a mobile pass which is Premier League, Action, Arena, Racing (Horses) and News.

[Anonymous User]

Hi schnapps,

Thanks for the speedy reply.

I tried a fresh install and powered down the phone before signing in  but it did not work.  When I look at my account under my passes it says "You need a pass to start watching"

Is there anything else you can think of I can try?

[schnapps]

Hi @Anonymous User 

Would you have another smartphone to temporary test the NowTV Mobile Sports Pass on ?

Never used a NowTV Mobile Sports Pass myself, so i am not sure what else to try (assuming you are signing into the phone with the correct NowTV account details and the NowTV App was downloaded from your phone's Apps Store).

Maybe see if NowTV live chat can assist further (click on the green chat online button) using this link page below.

https://help.nowtv.com/article/how-to-submit-a-complaint