I bought the Now TV Sky Sports MOBILE monthly pass yesterday (17 June) and paid. However, the NOW TV App on my mobile does not recognise the fact that I have bought the pass and does not allow me to watch the channels. How do I rectify this? The lack of customer service is an absolute disgrace.
As mentioned earlier the mobile pass only gives you a handful of channels. So if you are trying to watch a channel that is not part of the mobile pass on your phones then that will explain why you are being to pay for a Day/Week/Month pass.
Mobile Month Pass
5 Sky Sports channels: Premier League, Action, Arena, Racing & News
All other passes
All 11 Sky Sports channels
I also got the mobile monthly mobile pass which is showing online when I use the laptop, but nothing showing on my mobile so therefore it will not connect to Sky Sports unless I activate a day pass.
I can also now see customer service is non-existent beyond some waste of time chat bot. Obviously do not want to spend a penny on customer service but rather keep it as profits.
I am simply trying to update my payment card details to buy a weekly sports pass.
It’s proving impossible as despite finding my address through their system finder I go around in circles.
Ironically they don’t seem to want my money and with zero customer service I am left one frustrated disappointed customer. Bemused how such a customer-focussed business can be quite so appallingly crap.