Over the last week, I've been experiencing the same ongoing issue when using the Sky Sports channels, which continually buffer during live broadcasts, which is usually every five minutes.
I pay a monthly pass, but I think the level of service is really poor, given that there is no level of communication from Now TV with its customers, outside of people contacting them individually.
I've missed a lot of the football this week due to this technical issue and have decided to cancel my Now TV subscription.
Every other app works through both Virgin Broadband and my Playstation 4, so I know that this is solely an issue with Now TV.
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Hello, I have had the exact same issue all week aswell now, I came on the website for help about it and glad it’s not just me experiencing it. Literally every 5 minutes the football match will just cut out and I have to reset the whole app, meaning I’m missing most of the game. I have a monthly pass and will be cancelling at the end of this month due to not being able to watch any games this week, £35 a month and I’ve had half the experience I expected
I’ve also been experiencing the same issue and my neighbour also commented how bad it’s been, first really noticed it last weekend. I’m using the 4K Now TV box, connection is ethernet. BT Ultra box streams 4K content flawlessly so it ain’t my broadband, I was wondering if it was a dodgy update when the rebranded couple of weeks ago.
So can think of a couple of suggestions, although I don’t have an active sport’s membership so can’t truly comment.
To unplug the router for a few minutes. This can often refresh the connection.
You may or may not have Boost. Which helps give 1080p and most importantly 50fps.