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Komil
Newbie

Refund

I cancelled my subscription as it said its free for first month but they have charged me 25£ for that 

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2 Replies
gavs82008
Legend 5
Legend 5

Re: Refund

@Komil 

Was it this offer you took? If so the sports membership is £25 per month and it was a free month of boost.

 

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FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
schnapps
Legend 5
Legend 5

Re: Refund

Hi @Komil 

 

I am assuming it's a Sports NOW Monthly Membership ?

 

Never known NOW to offer a free month Sports Membership to any customers before (unless you purchased a NOW Stick or NOW box with a bundled one month sports voucher which you would need to cancel before the one month is up, otherwise it will keep auto renewing each month unless you cancel).

 

Your best bet is to jump over to NOW live chat for further assistance and help.

 

Click on the green chat on line button from this link page below to contact live chat.

 

https://help.nowtv.com/article/how-to-submit-a-complaint