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James2021
Advocate

Refund or credit for MUTD vs LPOOL

Please can I have my day pass refunded or given credit for the postponed MUTD vs LPOOL match?

10 Replies
gavs82008
Legend 5
Legend 5

Re: Refund or credit for MUTD vs LPOOL

@James2021 

Please look through the forum before posting new threads.

This has already been reported in this thread

 

https://community.nowtv.com/t5/Content-Issues-Missing-Episodes/Paid-for-MUFC-VS-LFC/td-p/559316/jump...

 

Check my post to find a way to get in touch with NOW staff.

Wavey
Advocate

Re: Refund or credit for MUTD vs LPOOL

I fully agree, I bought my 24 hour pass just after kick off time without being aware of the situation! 

gavs82008
Legend 5
Legend 5

Re: Refund or credit for MUTD vs LPOOL

@Wavey 

As long as you didn’t activate the membership you can store it for another day.

Bigian41
Occasional Poster

Re: Refund or credit for MUTD vs LPOOL

I activated my 24 hour pass an hour before the match as I like to watch and listen to all the build-up.

Even before kick off we were being told it was being delayed and no mention of postponement until around 45 minutes after the original kick off time so who in their right mind would have waited until literally half time to activate their pass?

gavs82008
Legend 5
Legend 5

Re: Refund or credit for MUTD vs LPOOL

@Bigian41 

It was simply a question, I don’t follow or care about the EPL so I wasn’t sure when kick off was. 

Use the link I provided up thread and through that and you’ll find ways of getting in touch with NOW staff.

Bigian41
Occasional Poster

Re: Refund or credit for MUTD vs LPOOL

Sorry mate, wasn't having a go, just getting frustrated with not being able to contact anyone on live chat and the help section doesn't seem to cover my dilemma.

And I been looking forward to this match all week lol

gavs82008
Legend 5
Legend 5

Re: Refund or credit for MUTD vs LPOOL

@Bigian41 

Its all good mate, can completely understand your frustration on it! 
If you don’t want to deal with live chat you can use the email address in the below picture for customer support.

EE08DA4D-6834-4394-984B-B42C0C25C454.jpeg

0 Thanks
Reply
schnapps
Legend 5
Legend 5

Re: Refund or credit for MUTD vs LPOOL

Live chat are currently inundated according to this screen shot taken from the NOW Help service banner and NOW are telling customers to use either their email address or the web form that has been posted on quite a few threads on the Community Forum.

 

Screenshot_2021-05-02-19-12-35.png

 

dejas
Mentor

Re: Refund or credit for MUTD vs LPOOL

https://help.nowtv.com/article/how-to-submit-a-complaint  

 

try this link i chatted to someone and git 9.99 now tv credit for mine