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Calummc67
Occasional Poster

Paid for season pass and it isn’t working

I’ve paid £199 for the sport season pass, have the receipt been charged yet when I click to watch the football it says I need to buy a pass, anyone know how to resolve this? 

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4 Replies
Dodds1
First Poster

Re: Paid for season pass and it isn’t working

I’ve got exactly the same issue - payment taken twice but no access - NOW TV @CustomerServices how do I get in touch?

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Dj4
First Poster

Re: Paid for season pass and it isn’t working

Same is happening for me, just get a message saying unable to complete you order.

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s1mondinho
Occasional Poster

Re: Paid for season pass and it isn’t working

I spent 4-5 hours trying to resolve this on the live chat and they had no idea on how to fix it. Got cut off (online) twice. They are completely clueless. Wished I never bought the Sky Sports Pass – I am seething cos I left Sky Sports ten years ago due to their utter garbage customer service and vowed never to go with them again! Made the same mistake. Will be formally complaining and taking them to the Ombudsman.    

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robert1997
Scholar 5

Re: Paid for season pass and it isn’t working

Have you guys rebooted your device and router? From advice on other threads this seems to have worked for most.

 

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