I spent 4-5 hours trying to resolve this on the live chat and they had no idea on how to fix it. Got cut off (online) twice. They are completely clueless. Wished I never bought the Sky Sports Pass – I am seething cos I left Sky Sports ten years ago due to their utter garbage customer service and vowed never to go with them again! Made the same mistake. Will be formally complaining and taking them to the Ombudsman.