Has anyone prepaid for Sky Sports on Now Tv like I have. I am trying to complain about the lack if a refund during CV19 when they aren’t showing normal sport. Its impossible to speak to a human being to discuss this. Their chats and Bots are useless in a case like this. I feel that this is just a rip off and yet Sky are treating their customers much better. I cancelled all my passes in disgust.
Got a £33.99 credit on last months bill, tried again just now , as charged £33.99 AGAIN! No live chat, can't get credit and they definitely WON'T Refund! Very bad form! gonna cancel sports channel, and they'll probably hope i forget about claiming a credit! Not that i'll know what to spend £67.98 on anyway!
Communication with Now TV is virtually impossible.
Try a compliant...
Unfortunately, we’ve had to close some of our contact centres because of COVID-19, so live chat isn’t available right now. You can still use the web form or postal options below to submit your complaint, but we're extremely busy at the moment so we'll take longer than usual to respond. We’re very sorry for the inconvenience, and we'll get back to you as soon as we possibly can.
Alternatively, if you've got a NOW TV account, you can sign in and submit your complaint by web form. We'll aim to get back to you within 24 hours.
Or you can write to us:
NOW TV Customer Care
Isleworth TW7 5QD.
I didn't get an answer to my complaint. There is a big problem with the Now Tv set up in that when you do have a problem they make it impossible to have a human contact point.
Despite their poor customer service, I understand that something is happening begrudgingly and that they are at last looking at extending the sports pass a month at a time