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Kain
Advocate

No sports!

Bought a new now TV stick that came with a free months sports pass. Set it up... No sports... No scratch card type in box. Been all through membership bit online. It's wanting me to pay for the months pass. Where is my free month? Any help anyone please?

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schnapps
Legend 5
Legend 5

Re: No sports!

Hi @Kain 

 

Usually the one month Sports voucher is electronically uploaded to your account automatically once you have setup the new Stick.

 

If there is nothing showing under your online Sports Membership and there is nothing towards the top of the My Membership online screen page with a message and link saying something like "Vouchers Waiting For You" and you have logged into the correct account (assuming you have only ever created one account).

 

Then get in touch with NOW live chat for further assistance and help (use the green chat online button from this link page below).

 

Live chat should open at 8am tomorrow morning.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

 

There have been a few reports over the last year that some customers didn't automatically receive their voucher from their new Stick with the voucher or vouchers off it.

 

There hasn't been many reports recently though.

 

When you contact live chat have the Stick serial number to hand.

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schnapps
Legend 5
Legend 5

Re: No sports!

Hi @Kain 

 

Usually the one month Sports voucher is electronically uploaded to your account automatically once you have setup the new Stick.

 

If there is nothing showing under your online Sports Membership and there is nothing towards the top of the My Membership online screen page with a message and link saying something like "Vouchers Waiting For You" and you have logged into the correct account (assuming you have only ever created one account).

 

Then get in touch with NOW live chat for further assistance and help (use the green chat online button from this link page below).

 

Live chat should open at 8am tomorrow morning.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

 

There have been a few reports over the last year that some customers didn't automatically receive their voucher from their new Stick with the voucher or vouchers off it.

 

There hasn't been many reports recently though.

 

When you contact live chat have the Stick serial number to hand.

View solution in original post

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RoyB
Legend 5
Legend 5

Re: No sports!

@schnapps @Kain 

 

There aren’t many reports because there aren’t many new Now Sticks out there any more.

 

@Kain where did you source the stick from, was the box in came in a sealed NowTV box, and was it dated at all?


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Kain
Advocate

Re: No sports!

Thankyou. I followed your link and got help. Missed opening ceremony and day one of the Ryder Cup, but happy I got it sorted.

They talked me through resetting stick, still didn't work, so the sent me code to put in myself. Much easier when it's the scratch card type free pass than preloaded on stick 😏