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Anonymous User
Not applicable

No sound

Hi, I’ve just purchased sky day pass on a Samsung tv and there is no sound. Picture is perfect but no sound at all! Please help before Utd / Liverpool game kicks off😫

12 Replies
schnapps
Legend 5
Legend 5

Hi @Anonymous User

I don't own a Samsung smart TV and can only suggest some basic stuff to try, like switch the power off to your TV and Router for about 30 secs.

If that doesn't work, maybe try removing the NowTV App, then re install the App again from your TV Apps Store.

Should you be using an external playback device such has a nowtv box etc, power down both the box and TV and temporarily disconnect the HDMI cable at both ends or alternatively try a different HDMI port on your TV.

Anonymous User
Not applicable

Hi,

Did you find out how to get sound in the end?

I'm having the same problem now!


@Anonymous User wrote:

Hi, I’ve just purchased sky day pass on a Samsung tv and there is no sound. Picture is perfect but no sound at all! Please help before Utd / Liverpool game kicks off😫


 

schnapps
Legend 5
Legend 5

Hi @Anonymous User

A couple of Samsung Smart TV owners had success with getting the sound back on the NowTV App on their TV's by unplugging the power socket of their TV from the mains outlet for about a minute.

Might be worth a go if you haven't tried this already.

Anonymous User
Not applicable

Works ok now, not that I done anything!!

Thanks for replying though!
Anonymous User
Not applicable

I have had the same issue since December. I have to switch on and off the tv to make it work.But the kick in the teeth is that the adverts work fine.

 

Anonymous User
Not applicable

I have the app on my Xbox one picture quality absolutely fine but no sound is working at all been a problem for a while now any help? 

gavs82008
Legend 5
Legend 5

@Anonymous User 

Have you tried the techie delete and reinstall the app?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Yeah I have tried that made no difference I’m on jvc tv not sure if this makes a difference 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Bit of a long shot, have you gone into the JVC television menu settings and switched off CEC HDMI and if it's a 4K TV see if switching between HDMI Enhanced or Standard makes any difference.

Anonymous User
Not applicable

I’ve just tried that still no change and it’s not a 4K it’s just the smart tv not sure if it’s to do with any of the Xbox one settings either 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

I don't own an Xbox, but have you tried this :-

 

On your Xbox, go to Settings, then Volume and audio output and Speaker audio and try the different HDMI settings (start with Stereo).

 

Also have a play around with the sound settings on your JVC television.

 

I would also be tempted to try a different HDMI cable and HDMI port on your television.

 

Also do you own another television in your home to temporary test the Xbox One NowTV App on to see if the same symptoms persists with no sound ?

Anonymous User
Not applicable

Thanks for your help I now have it working!