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Anonymous User
Not applicable

No live sports - subscription extension?

Given the cancellation of all live Sport, has Now TV (Sky Sports) announced any extensions to paid subscriptions? I have not received any communication at all at a time when any ethical business is looking after its customers so am curious if I have missed a message. If not, then please step up Sky Sports/Now TV. 

1 Solution

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starman73
Expert 3

Re: No live sports - subscription extension?

rumours that the PL want to put a lot of the fixtures on terrestrial television to 'lift the mood of the nation'. If that happens, sky won't be in a position to make money!

 

BT & Sky still get the fixtures that they are contracted for, so all the top 6 games plus relegation battle. Will be just mid-table games elsewhere.

 

 

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37 Replies
Reltubr2
Advocate

Re: No live sports - subscription extension?

I have come on here to ask the same question having paid upfront last August.

will it be extended?
however, my guess is they will play the card that they will still show every game/event when it restarts.

if this is the case I for one will never take out another sports voucher.

gavs82008
Legend 5
Legend 5

Re: No live sports - subscription extension?

@Reltubr2 @Anonymous User 

Now TV has not announced anything relating to Covid-19 and sports. At most Now TV will say that you can cancel at anytime. 

 

If you want some form of confirmation or extension you are best to fill out this form. 

 

https://help.nowtv.com/complaints/tv


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Anonymous User
Not applicable

Re: No live sports - subscription extension?

Given that their “Live Chat” is unavailable they should have automatically extended any offer that their customers are on. Poor customer service as usual from NowTV when you can’t even contact them. Alternatively you can phone their helpline and be charged £6 a minute for the privilege!! 

Anonymous User
Not applicable

Re: No live sports - subscription extension?

Fully agree. I did find a web form so submitted this and got a response. “The best we can do is a £20 credit. Are you satisfied with that?” No. I took it and it will apply to another pass that is active. Then I cancelled sky sports. Sky is a disgrace as is Now TV (part of Sky to be clear). Brands will live and die as a result of how they treat customer during this pandemic and this lot have failed miserably. 

Anonymous User
Not applicable

Re: No live sports - subscription extension?

Thanks for your message. 
I’ve always had issues with them. I have the NowTV app on my Smart TV and it always crashes. So I have to stream it from my phone to my tv via Chromecast. 
Also, if you try the “Live Chat” that always crashes too. I tried that a dozen times at the beginning of the Lockdown but the screen always froze mid-sentence. They really are shocking with their customer service and obviously take no notice of the feedback we give them. 

fhsh
Mentor

Re: No live sports - subscription extension?

Due to lack of communication, we’ve just cancelled our 10 month pass.  Will never buy one again.

In theory we were into out last month, so something should have changed ie. extra month added but all that appeared was apply another voucher. So Now tv could not be trusted to take £33,99 when the time comes.

Anonymous User
Not applicable

Re: No live sports - subscription extension?

I don’t blame you one bit. Pity there isn’t another similar company out there that is able to provide good customer service. If it did exist it would blow NowTV out of the water. 

Anonymous User
Not applicable

Re: No live sports - subscription extension?

It’s really poor isn’t it? Some companies are really looking after customers right now and we will remember which ones do and don’t!
Anonymous User
Not applicable

Re: No live sports - subscription extension?

I hope so, but unfortunately many people have short memories..