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Sam4
Advocate

Re: Lions 3rd Test

Hi @Izzie-T ,

 

yes I've just spend my £9.99 for a day pass to follow the link and enjoy the 3rd test full replay, which I missed live, only to discover this is just the highlights which have always been available.

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schnapps
Legend 5
Legend 5

Re: Lions 3rd Test

Hi @Sam4 

 

There was nothing showing for the 3rd test including "Hits" or "Bitesize" or the full match from yesterday because i checked.

 

From tracking the first two tests on the NOW on Demand Sports service, Hits and Bitesize was added first and the full test match was added later (can't remember for the life of me if it was the same day or the next following day.

 

Hopefully @Izzie-T will get this sorted for you to watch with your Day Sports Pass.

 

The first two tests was slow getting added to NOW on Demand, but the third test is a shocking wait for it to be added.

Izzie-T
NOW TV Team
NOW TV Team

Re: Lions 3rd Test

Hi @schnapps 

 

I totally agreed with you. 

 

I am very sorry to say that I really cannot be knowing all the content. Our team is still working on getting more visibility for OnDemand Sport. This is why I really appreciate all your messages.

 

Each Sport events has different timeline & right can be ready to OnDemand, however definitely will be at least 24 hours or more before any OnDemand to be available.

 

I will have a check 3rd test including "Hits" or "Bitesize" and update you.

 

Thank you.

 


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

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Izzie-T
NOW TV Team
NOW TV Team

Re: Lions 3rd Test

Hi @schnapps 

 

Can I please confirm if you are talking about these 2, please? 

 

IzzieT_0-1629967784530.png

 

Thank you.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

 

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schnapps
Legend 5
Legend 5

Re: Lions 3rd Test

Hi @Izzie-T

 

Wrong sport.

 

This thread is referring to the South Africa v British and Irish Lions Rugby Union 3rd test match that was played weeks ago.

 

The 49min of Hits and the compressed Bitsize of this match was added yesterday.

 

What customers are referring too is the complete match in full including the before and after match analysis which should be roughly around 4 hours long in duration. 

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Izzie-T
NOW TV Team
NOW TV Team

Re: Lions 3rd Test

Hi @schnapps 

 

We must admit that there is a lot unclear on our OnDemand content for us that we are still trying to work on this.

 

I am querying the 4 hours full match of this SA lion 3rd test at present.

 

hopefully will get more update soon.

 

Thank you.

 


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

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Izzie-T
NOW TV Team
NOW TV Team

Re: Lions 3rd Test

Hi @schnapps  & all,

 

As originally the 4 hours match should be on the platform at the same time as the HITs, but the team currently has some technical issue.

 

We are trying to push this fix as soon as possible, once I have more update, will let you know.

 

Please do continue to message us for any queries. 

 

Thank you again.


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

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schnapps
Legend 5
Legend 5

Re: Lions 3rd Test

The 3rd test has finally landed on the NOW on Demand Sports service under the Rugby Union genre section.

 

Screenshot_2021-08-27-22-50-34.png