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MikeSlater
Advocate

Failed again for live sports

Sorry, there was an error in the player

cant watch a thing on now tv, every channel gives me the above, can watch on laptop and phone but would much rather watch on my TV. 

once again, Now TV let’s me down, what’s the point in paying to watch live sports when it’s pot luck as to weather you get to watch

6 Replies
gavs82008
Legend 5
Legend 5

@MikeSlater 

What sort of TV are you using? Assuming this is where the error is?

FYI that I do not work for NOW, just a NOW customer trying to help
MikeSlater
Advocate

Sony tv through Apple TV box

RoyB
Legend

@MikeSlater 

Is it an Android TV, where you could try the Now app directly on the TV?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
gavs82008
Legend 5
Legend 5

@MikeSlater 

What version is the Apple TV box?

FYI that I do not work for NOW, just a NOW customer trying to help
MikeSlater
Advocate

I have given up and cancelled all my memberships. If now tv are going to so unhelpful that the most productive suggestions come from other users they won’t get a penny more from me. 

gavs82008
Legend 5
Legend 5

@MikeSlater 

There has been several posts from other users with viewing issues from NOW.

Go onto live chat and report your fault with NOW because staff won’t see your posts as they seldom monitor the forum. Just make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help