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Anonymous User
Not applicable

Charged twice

I recently signed up for the 6months deal on the cinema pass. I was charged on the 19th April the £8.99. I was then charged another £8.99 on the 22nd April not sure why to how. What can I do as there is no chat available and you can not get through to anybody. In a time like this companies that provide a service to the public should ensure that people are charged correctly and accurately as they may lose customers.

1 Reply
gavs82008
Legend 5
Legend 5

@Anonymous User 

There are a couple of things, another account could have been created using the same payment details. 

You can confirm using this link. 

https://help.nowtv.com/account-finder/ 

 

If there is only the 1 account, you can check to see recent payments by

https://help.nowtv.com/article/how-do-i-view-my-payment-history

 

You can also try filling this form out, but its not a guarantee. 

https://account.nowtv.com/payments/query/incorrect-charge

FYI that I do not work for NOW, just a NOW customer trying to help