@Anonymous User @Anonymous User
There is no such thing as pausing a pass with Now TV, it is either purchase or cancelling a pass.
If you want to try get a refund or "another" pass you can try filling out this form as Live chat is closed now.
Now TV has been useless about this - the only information available is completely non-committal waffle.
I have “cancelled” my Sports Pass today - I was daft enough to purchase a 10 month one back in Aug19. The same rigmarole about how wonderful the deal is still remains in place while you attempt to cancel...
Obviously, I can still keep watching (nothing worthwhile) until the expiry date of late June.
It works out that I am currently out of pocket for over £70 for the pleasure of paying in advance for a service that now does not exist.
I’ll be avoiding Now TV like the plague in future after this experience.