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Harry105
Advocate

Bt Sport down load is showing green screen on my now box.

Hi all,

Any thoughts... I subscribed to BT Sports and then installed the BT app onto my now box.. I have been watching BT Sports for about 7 weeks now with no probs.. Brilliant.. But now after about 10 secs i get a green screen pic and can still hear sound. This is only on live broadcasts, football rugby etc and not on replays.. Any reasons and solutions  ???.

Thanks 

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6 Replies
gavs82008
Legend 5
Legend 5

Re: Bt Sport down load is showing green screen on my now box.

@Harry105 

You tried to delete and reinstall the app? 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Saint1976
Elite 2

Re: Bt Sport down load is showing green screen on my now box.

@Harry105 it's more than likely an HDCP issue. Switch your box and TV off, unplug the HDMI cable from the TV and the box, plug everything back in making sure they're in securely and switch on again.

 

If the problem persists, try a different HDMI cable and input on your TV.

Harry105
Advocate

Re: Bt Sport down load is showing green screen on my now box.

Hi yes, i've uninstalled and re installed the app.. same prob.. 

 

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Harry105
Advocate

Re: Bt Sport down load is showing green screen on my now box.

Hi.. will give it a try thanks..

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schnapps
Legend 5
Legend 5

Re: Bt Sport down load is showing green screen on my now box.

Hi @Harry105 

 

One other forum member has reported this in the last few days, plus a few people are encountering this from reading Tweets over on the NOW Twitter Help feed.

 

Here's the latest one, where reading the NOW tweet reply they seem to be aware of it.

 

Screenshot_2021-05-26-21-04-20.png

 

 

 

 

 

Saint1976
Elite 2

Re: Bt Sport down load is showing green screen on my now box.

@schnapps that's not what I was imagining when op said a green screen (which the BT community say is an HDCP error)!

 

Murphy's law an error would happen the same night of the final!

 

@Harry105 you can stream the match free on BT Sport's YouTube channel.