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DaniVegas
Mentor

Re: Blotchy / Blocky Picture On Sports Channels

The crazy thing is sky news is fine and when highlights are on the news channel it's not there !!!. Also It disappeared in August and came back in September and been here ever since 🤬🤬🤬

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branflakes
Scholar

Re: Blotchy / Blocky Picture On Sports Channels

I can only suggest that we all keep complaining via this page:

 

https://help.nowtv.com/complaints/tv

 

one thing i will not do anymore is go through all the troubleshooting steps. i've done it several times over the last 18 months or so to no avail. i have enough evidence, photos and videos of what it looks like, and nothing will make it go away. it's something on their end. 

 

i'm just going to send a complaint every week until they get so irritated with me that they have to get it sorted. i advise that others do the same.

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DaniVegas
Mentor

Re: Blotchy / Blocky Picture On Sports Channels

Also, if you notice the first 4 or 5 seconds the picture is fine then after the first 4 of 5 seconds the screen goes a shade darker and its there, watching football is really annoying now, in fact watching most sports is annoying when the screen pans it's there. The fact first few seconds it isn't there makes it more annoying because it tells me its easily sorted

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branflakes
Scholar

Re: Blotchy / Blocky Picture On Sports Channels

@DaniVegas @C3RBERUS @FlashBlack 

 

it just me that has this problem not appearing on WBA vs MU today? 

 

first game in ages where there definitively is no blotchy pattern. 

 

will be interesting to see if it holds for arsenal leeds. am watching on main event. 

 

terrified to pause the game in case the pattern comes up on the pause screen and then stays put!

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branflakes
Scholar

Re: Blotchy / Blocky Picture On Sports Channels

lol, my internet cut out and when i loaded nowtv back up again, the pattern was back 😞

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DaniVegas
Mentor

Re: Blotchy / Blocky Picture On Sports Channels

If you back out and go back on it comes back because it was fine for me for
first time in months until I put TV guide on


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Diavel
Advocate

Re: Blotchy / Blocky Picture On Sports Channels

I’m guessing there’s been no resolution to this problem yet. 
I’ve still got the problem but just on the main camera on football. 
it’s like watching through camouflage netting!  
seems like it’s just when there’s just a majority of one colour. 

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C3RBERUS
Scholar

Re: Blotchy / Blocky Picture On Sports Channels

I contacted now tv few days ago sent them video footage of the issue happening. They asked me to do a few things and they said turn down the brightness on my vivid setting 🤣. And use a standard def device dont watch it thru a 4k device e.g apple tv 4k or fire tv stick4k as now tv doesnt support 4k. I was like no as thatll effect my other streaming packages e.g netflix, disney and amazon etc. Secondly had this issue on the now tv stick. They have received the video footage and shared with their other teams (escalated to technical manager) should hear back from them in next couple of days. But ive manage to prove its their stream and not devices etc. Lets see what they have to say, will update a post with their response once i hear from them

Nedbye
Advocate

Re: Blotchy / Blocky Picture On Sports Channels

Been tracking this forum for a while now. I also have the same problem of the weird camouflaged effect. I am watching through an apple tv 4K and a Samsung TV. I have put in a compliant with NOW TV and had the usual responses to check my internet connection or update my apple tv.

I have referred them repeatedly to this forum stating that I am not the only person with this problem. They have now escalated to the ‘technical team’ for investigation, but as per the other replies on here , I’m guessing it won’t help much.

Not sure what else can be done, either cancel NOW TV sports, ask for credit because they are supplying a substandard product or just accept it.

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C3RBERUS
Scholar

Re: Blotchy / Blocky Picture On Sports Channels

Same as other replies they are blaming internet connections or devices neither of which cause the issue. Ive sent them two YouTube videos of the issue and ive also mentioned they need to get this sorted or I’ll escalate it to trading standards waiting on a further response 

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