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FlashBlack
Advocate

Blotchy / Blocky Picture On Sports Channels

When watching the sports channels with boost activated the picture has a blotchy / blocky effect. The stream is certainly 1080p and 50fps watching through my now tv stick. The same issue isn't present watching BT Sport through youview or other channels. Its very noticeable on green grass when the camera is panning around and even more so on darker backgrounds. This isn't something I've noticed on the Sky Cinema channels.

 

Anyone have an idea on the cause or a possible cure? I have a picture of the problem but can't see how to upload it. 

87 Replies
gavs82008
Legend 5
Legend 5

@FlashBlack 

Have you tried setting the Now TV stick back to factory settings? This can sometimes squash any bugs with the software. 

 

As a last resort you can get in touch with Now TV staff via Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Make sure to click "chat to an advisor"

FYI that I do not work for NOW, just a NOW customer trying to help
FlashBlack
Advocate

I have tried a full factory reset and even tried a different TV, the problem persists on the sports channels.

 

Watching BT Sport through the stick streams perfectly.

gavs82008
Legend 5
Legend 5

@FlashBlack 

Best to jump onto Live chat using the link in my earlier post.

 

Now TV staff might be able to sort it for you 

FYI that I do not work for NOW, just a NOW customer trying to help
FlashBlack
Advocate

Thanks gavs82008.

 

I've just tried to get on live chat with no luck, i will keep trying.

 

It must be an issue at their end as i've tried it on 3 different TV's through the stick, a youview box and the app on the Samsung TV. The problem is there on all frustratingly!

Enapace
Expert 2

@FlashBlack 

 

Which sport channel is it as I didn't notice anything when I watched F1 this weekend.

FlashBlack
Advocate

@Enapace 

 

I have been watching football on Main Event and Premier League.

 

Monday nights football was perfect through the youview box but not the stick. Fast forward to todays football and its equally as bad on both devices. Very frustrating!

Enapace
Expert 2

@FlashBlack 

 

Okay I don't watch Football but F1 Qualifying seemed okay earlier on.

gavs82008
Legend 5
Legend 5

@FlashBlack 

If your still having issues with Live chat. You can send them an email 

 

 

59A17E48-DB3E-44F5-97A0-0FA88037F3FA.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
Realitybite76
Advocate

Same here. I've had this problem for sometime. I just contacted now tv and they escalated the problem to critical sonam waiting for an email from the engineers. I did a live chat you would help us both if you did that today

FlashBlack
Advocate

I did live chat again yesterday, twice, and the connection dropped out both times. Had an email from them this morning and i have responded with picture evidence of the issue.

 

Watching the Leicester game on amazon last night, perfect picture with TV reporting 1080P 50Hz. Flick over to either Main Event or Premier League on the NowTV stick, awful camo effect but TV still reports 1080P 50 Hz. I am 100% this is problem at the NowTV end, we will see what they come back with.

 

Tried to upload an image of said issue again but apparently i don't have permission.

C3RBERUS
Scholar

Its not just on sports channels its on all channels on now tv, getting boost makes no difference, issue happens on now tv stick and apple tv 4k box. More noticeable with darker colours. Its an issue with now tv end no doubt they blamed it on poor internet connection but we have 70-120mbs and my apple 4k tv is hard wired via ethernet. Im using up my vouchers and then canceling the service until they fix this. As dont have any issues with netflix, amazon prime, apple tv, or disney plus. Now tv need to sort their game out or theyll loose streaming wars 🤣

Enapace
Expert 2

I'm currently watching The NFL on Sky Sports Main Event on the Firestick it seems 1080p 50FPS here not having any issue.

p023031
Mentor

I thought it was just me!

 

I can see something on my HD box but it is noticeably worse on the 4K one. 

 

The picture is crystal clear HD but the blocks are in the background like it’s a dodgy YouTube video. 

C3RBERUS
Scholar

Im questioning wether its an 4k hdr issue? As moved a now tv stick onto a non 4k tv thats about 14 years old and picture has no blocky ness. Its the contrast on darker colours e.g blacks. Would be interesting to see if everyone else is using 4k tvs or older?

schnapps
Legend 5
Legend 5

Hi @C3RBERUS 

 

Can't help sorry, but i have a NowTV 4K box wired over Ethernet and connected to a 4K television and both the Man City v Sheffield Utd and Arsenal v Man Utd the picture with a HD Boost Pass looks fine to me.

 

BTW - The maximum stream with a HD Boost Pass is 1080p SD (No 4K or HDR 😡).

Saint1976
Elite 3

@C3RBERUS if you're seeing differences between new and old TV's it will be the newer TV doing more work via its software.

 

Most modern branded TV's will have things called TruMotion or MotionPlus where it's onboard software is scanning the image and trying to make it better.

 

It's much more noticeable on sport because the fast moving images can't be processed quick enough.

 

All those settings (there will be half a dozen on a single TV) can be played with or turned off.

 

Here's a thread from the Kodi community which discusses it. The last comment goes into a detailed explanation.

 

https://forum.kodi.tv/showthread.php?tid=245136

Realitybite76
Advocate

The now tv app is now on the fire tv stick and the difference in picture
quality is very noticeable. I’d get one of those. I don’t use now tv on
Roku anymore. Plus the fire stick version has more content, so it was a no
brainier for me. Your paying for stuff your not getting otherwise, like
when there is several championship matches on at once, on Roku you only
have the standard sky football version (one match only), but on the fire tv
version you get to pick between them on demand (though live) same with golf.

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John davies
FlashBlack
Advocate

@Realitybite76    Do you get the camo effect using the Fire TV Stick?

 

The easiest way to check for this issue is simply hit the pause button. When the banner appears at the bottom the camo effect is very noticeable.

 

I have had around 20 back and forth emails with support. After several videos they acknowledged the problem and that it affected viewing quality. They said it was fixed, it wasn't and now are saying give it a couple of weeks for an update but they can't see any problem with my viewing history etc. It seems like someone different replies everytime. I've given up replying for now, but did manage to get some credit out of them. I would urge anyone with the issue to contact support, you may get some credit if nothing else but at least it keeps highlighting the issue to them.

 

 

C3RBERUS
Scholar

B7DFCEAF-DD29-4D9B-8463-3F03DEB46071.jpeg

D9EA3856-929F-4B8C-B31B-A0C3C6A7DC7F.jpeg

These are just 2 pictures of camo effect while watching mission impossible 2, using an apple 4k tv unit on a 4k tv. Have boost and still get it comes up on fire tv 4k stick, and now tv stick. Tried different settings on apple tv using 50hz and 60hz hd and sd, 4k and not 4k. Tried 2 different tvs, broadband speed is great 75mb-96mb. Its got to be now tvs end. As this didnt happen a year or so ago and been using same setup. They need to fix this as all other streaming apps are fab and dont have this issue.

branflakes
Scholar

hi, just bumping this thread to say i have the exact same issue. for anyone reading, there is also a thread about this in the Now TV Stick forum.