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FlashBlack
Advocate

Blotchy / Blocky Picture On Sports Channels

When watching the sports channels with boost activated the picture has a blotchy / blocky effect. The stream is certainly 1080p and 50fps watching through my now tv stick. The same issue isn't present watching BT Sport through youview or other channels. Its very noticeable on green grass when the camera is panning around and even more so on darker backgrounds. This isn't something I've noticed on the Sky Cinema channels.

 

Anyone have an idea on the cause or a possible cure? I have a picture of the problem but can't see how to upload it. 

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46 Replies
gavs82008
Legend 5
Legend 5

Re: Blotchy / Blocky Picture On Sports Channels

@FlashBlack 

Have you tried setting the Now TV stick back to factory settings? This can sometimes squash any bugs with the software. 

 

As a last resort you can get in touch with Now TV staff via Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Make sure to click "chat to an advisor"

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FlashBlack
Advocate

Re: Blotchy / Blocky Picture On Sports Channels

I have tried a full factory reset and even tried a different TV, the problem persists on the sports channels.

 

Watching BT Sport through the stick streams perfectly.

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gavs82008
Legend 5
Legend 5

Re: Blotchy / Blocky Picture On Sports Channels

@FlashBlack 

Best to jump onto Live chat using the link in my earlier post.

 

Now TV staff might be able to sort it for you 

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FlashBlack
Advocate

Re: Blotchy / Blocky Picture On Sports Channels

Thanks gavs82008.

 

I've just tried to get on live chat with no luck, i will keep trying.

 

It must be an issue at their end as i've tried it on 3 different TV's through the stick, a youview box and the app on the Samsung TV. The problem is there on all frustratingly!

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Enapace
Expert 2

Re: Blotchy / Blocky Picture On Sports Channels

@FlashBlack 

 

Which sport channel is it as I didn't notice anything when I watched F1 this weekend.

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gavs82008
Legend 5
Legend 5

Re: Blotchy / Blocky Picture On Sports Channels

@FlashBlack 

If your still having issues with Live chat. You can send them an email 

 

 

59A17E48-DB3E-44F5-97A0-0FA88037F3FA.jpeg

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FlashBlack
Advocate

Re: Blotchy / Blocky Picture On Sports Channels

@Enapace 

 

I have been watching football on Main Event and Premier League.

 

Monday nights football was perfect through the youview box but not the stick. Fast forward to todays football and its equally as bad on both devices. Very frustrating!

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Enapace
Expert 2

Re: Blotchy / Blocky Picture On Sports Channels

@FlashBlack 

 

Okay I don't watch Football but F1 Qualifying seemed okay earlier on.

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Realitybite76
Advocate

Re: Blotchy / Blocky Picture On Sports Channels

Same here. I've had this problem for sometime. I just contacted now tv and they escalated the problem to critical sonam waiting for an email from the engineers. I did a live chat you would help us both if you did that today

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