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Anonymous User
Not applicable

Bad service

Once again I start now app on my tv to watch football once again stream breaks

25 mins so far and nothing keeps throwing me out to my apps page

i have never been able to watch now without app stopping 

what a s##t service 

3 Replies
gavs82008
Legend 5
Legend 5

@Anonymous User 

What TV are you using to watch? 

Do you have boost?

 

Have you tried to delete and reinstall the app?

 

Are you connected via Wi-Fi or Ethernet?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Hi through talk talk box and Ethernet cable

i have reset box and tv 

just every time I use  now just looses stream 2 or 3 times

and before you ask my speed is 65 mig

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

A couple of TalkTalk customers had success in the past using Google DNS servers for watching Sky Sports on the NOW streaming service.

 

If your Router or NOW Playback device offers the option to use the Google Public servers then i would give it a whirl.

 

No issue for me watching Sky Sports on my NOW 4k box over Ethernet on my NOW Fab Fibre service.