Amazon 4K Fire Stick NOW App Watching Sports Micro Stuttering

[schnapps]

Been meaning to ask this question for a while.

Does anybody else notice any micro stuttering on the Fire 4K Stick NOW App when watching sports with a Boost subscription.

Doesn't matter which of the Sky Sports channels i watch there is definitely micro judder when watching on my television.

When watching sports on any other services or Apps the Amazon Fire Stick seems to run smoothly from my testing (apart from NOW sports) though i need to change the Stick Display back to Automatic which doesn't look great on NOW sports.

I have forced the correct display settings in the Fire Stick at 50hz and tried both 4K & 1080p and still see the micro stuttering.

Can't use Automatic or 60hz in the Fire Stick Display settings because the stuttering is far worse and unwatchable for NOW Sports.

Using the same television in question on every single HDMI port my other NOW playback devices (ie NowTV 4K Smart box and BT Youview 4K box) plays NOW Sports silky smooth with no noticeable judder.

Don't know if i am overly sensitive to micro judder and see it more than others.

Just wondering if anybody else notices it or its just me ?

[Hawkeye47]

Hi,

For those still having this problem, I was faced with this and an uninstall (highlight the app and press the menu button on the remote) / reinstall of the app fixed it for me (but your mileage might vary). My gut feeling is it might be whenever there's an OS update for the FireTV stick and it optimises the apps, something weird happens (could be wrong of course). I've done this on both FireTV 4K and 4K Max sticks and had success with getting rid of the dropped frames.

[schnapps]

Hi @Hawkeye47 

Thanks for the tip / suggestion though this didn't work for me on my Amazon 4K Stick using the NOW App 😠.

Still have micro stutter when watching NOW Sports which is unwatchable for me.

This was when forcing 50hz playback (automatic frame rate is much worse).

It's a shame the Fire Stick can't do auto frame matching when using the NOW App like my Roku Stick +.

I really like the Fire Stick 4K, but have to revert to my Roku Stick + when watching NOW content (especially sports which gives me silky smooth playback with 50fps on my NOW Boost Membership).

[Popeye13]

Have this issue and its doing my absolute nut in. I got the Fire TV 4K Max to replace the Apple TV, and the judder (Despite correct settings) is just beyond a joke. I've emailed CS and not had a response yet. I need a fix for this ASAP as its properly ruining the Sky Sports quality.

Has anyone found a work around besides the uninstall trick? 

Thanks 

[Popeye13]

Have found that turning off surround audio in the settings of the app, the stutter stops.

Turn it back on, the stutter is there again

[schnapps]

Hi @Popeye13 

I think you have nailed it from my quick test watching Sky Sports News with the ticker bar.

Another observation when going back to Auto in the Display or Auto Frame Rate Adjust under the Amazon Fire Stick Settings (which i use on Amazon Prime Video has an example regularly) then when using the NOW App again and forcing 50hz playback on the Stick from my quick testing you need to go into My Account on the NOW App each time to toggle between Stereo to Surround Sound and back to Stereo.

For me, if i don't do this every time going from Auto to 50hz when swapping Apps back to NOW the micro stutter reappears back on NOW 😠 (until you toggle from Stereo to Surround Sound, back to Stereo under My Account on the NOW App).

This is a pain which i can live with in the short term, but your workaround does remove the micro stutter when watching sports on NOW from my 10 minutes of testing.

Lucky for me i am not using the Fire Stick 4K on a 5.1 surround sound system at the moment.

I wish the NOW App would work with the Fire Stick Auto Adjust Frame Rate, but it doesn't (maybe NOW can work with Amazon to provide this in the future).

I will pass this information to the NOW Community Manager sometime tomorrow and ask him to pass these observations onto their Tech Team to investigate further.

Until my Amazon Fire Stick 4K gives me stutter free motion and the ability to have 5.1 surround sound with NOW Boost, i would say it's not fully resolved but what you have noticed from your testing (which i appreciate) will hopefully point the NOW Tech Team where the micro stutter bug lies.

Because only a few people have provided any input on this thread i am not sure if the micro stutter bug is widespread on the NOW App with the Fire Stick or the people who have reported it here on this thread are more sensitive to stutter than others.

Anyway cheers bud and your input has been extremely helpful and at least now i can use the NOW App on my Fire Stick 4K watching Sky Sports, without swapping to my Roku Stick Plus.

[Popeye13]

The fact you've also been able to reproduce this and you've also found an additional bug with regards to going back & forth between auto and 50Hz is hopefully something they can isolate and address.

Sadly this means that yet again, im unable to use 5.1, as i did have an Apple TV box, which the NOW app doesn't offer proper 5.1 through.

Tested this on my other Fire Stick 4K, plugged into a HD TV, and got the same result, so id say it was a widespread bug issue.

The lack of auto support is strange, as the only two im able to find that do support it are Prime and BT Sport, the rest ignore it and you get the judder effect unless you know the framerate and can change it accordingly using the remote-keys

Was your message to the community manager sent and replied to at all btw?

[schnapps]

Hi @Popeye13 

I have made the NOW Community Manager aware of this thread and asked him to pass onto the relevant NOW Dept to investigate.

I have also asked if the NOW App can incorporate running with the Amazon Fire Stick Auto Frame Rate feature by a NOW software update or by some other means (if it's practically possible).

I am lucky myself at the moment that i haven't got the Fire Stick plugged into a 5.1 surround system (just using the speakers from the TV).

Haven't received anything back from NOW yet (including any acknowledgement of my message sent).

If i hear anything i will post back here.

[Popeye13]

Excellent mate, thanks alot.

Fingers crossed for a quick solution going forward

[schnapps]

Hi @Popeye13 

Knowing how NOW tend to work, you need more than keeping your fingers crossed for a quick solution.

Though i am hoping they agree with our observations that there is micro stutter when watching the NOW App (especially more noticeable on live sports for me) when using Boost with the surround sound settings switched on under My Account on the NOW App on the Amazon Fire Stick.

If i hear anymore i will update this thread.

[Anonymous User]

iam new to fire stick and also getting micro stuttering on now sky sports and sky news 

i have had to set fire stick to 720p to stop the stuttering i have the boost to 

hope now can fix this its doing my head in