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Anonymous User
Not applicable

‎30-01-2016 21:06

sound stuttering

The whole of the strain season 1 has on and off sound stuttering on every episode. Im watching via chromecast.. every other show and movie work flawlessly . Iv restarted my router and i have 200mps download speed so i can say for sure its not my broadband . Can you try and sort this please..
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1 REPLY 1
Karl-F
Community Manager
Community Manager

‎01-02-2016 11:53

Hi @Anonymous User, 

 

Thanks for getting in touch with us here at NOW TV. 

 

I'm sorry for the issues you have encountered with episodes of The Strain. 

 

Can you please let us know if you experience the same issues before you stream on your Chromecast? 

 

Have you tried resetting the Chromecast via the reset button found on the device? 

 

We look forward to hearing from you. 

 

Thanks,

 

Karl

NOW TV Team

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