01-10-2019 19:31
Hi just wandering if any one can help me please, basically i have a now tv cinema pass and my little one wants to watch the good dragon it’s a film on sky cinema but it won’t work on my lg tv it says “unable to complete purchase on this device” but i can login on my iphone and it will play on there and also on my ipad but no matter what i try i will not play, i’ve updated my tv and the now tv app on the tv and logged in and out again??, thanks
02-10-2019 8:36
@Anonymous User
Have you tried deleting the app on the TV and reinstalling it?
As a last resort I would recommend using the Live chat.
https://help.nowtv.com/get-in-touch
1. NOW TV account & payments
2. Cancelling or renewing NOW TV Passes
3. Drop down 'How to get in touch'
4. Live Chat
02-10-2019 18:53