cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

problem streaming film via lg tv

Hi just wandering if any one can help me please,  basically i have a now tv cinema pass and my little one wants to watch the good dragon it’s a film on sky cinema but it won’t work on my lg tv it says “unable to complete purchase on this device” but i can login on my iphone and it will play on there and also on my ipad but no matter what i try i will not play, i’ve updated my tv and the now tv app on the tv and logged in and out again??, thanks

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have you tried deleting the app on the TV and reinstalling it? 

 

As a last resort I would recommend using the Live chat.

 

https://help.nowtv.com/get-in-touch

 

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Hi yes i’ve tried deleting and reinstalling signing out and updating the app even tried live chat but they had no solution, thanka