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Anonymous User
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problem streaming film via lg tv

Hi just wandering if any one can help me please,  basically i have a now tv cinema pass and my little one wants to watch the good dragon it’s a film on sky cinema but it won’t work on my lg tv it says “unable to complete purchase on this device” but i can login on my iphone and it will play on there and also on my ipad but no matter what i try i will not play, i’ve updated my tv and the now tv app on the tv and logged in and out again??, thanks

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gavs82008
Legend 5
Legend 5

Re: problem streaming film via lg tv

@Anonymous User 

Have you tried deleting the app on the TV and reinstalling it? 

 

As a last resort I would recommend using the Live chat.

 

https://help.nowtv.com/get-in-touch

 

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.

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Anonymous User
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Re: problem streaming film via lg tv

Hi yes i’ve tried deleting and reinstalling signing out and updating the app even tried live chat but they had no solution, thanka

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