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k1paea
Occasional Poster

pass word

ever time i watch a show, then i click the next in the series it allways it takes me to the log in page to put my pass word in please put this right .

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5 Replies
Andy Legend 5
Legend 5

Re: pass word

@k1paea

 

Are you sure it's your password you have to enter, or a 4 digit code? It sounds like you have Parental Controls set up on your account, and you will need to enter the code every time you want to watch a programme rated at or above the level set.

 

You can turn off the Parental Control setting on your My Account > Parental Controls page

 

http://account.nowtv.com/parental-pin

 

although bear in mind if you do this, any children in the household who use NOW TV will be able to watch any content.

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SeeMoreDigital Champion 5
Champion 5

Re: pass word

Hi k1paea,

 

Out of interest, what's the make and model number of your NOW TV playback device?

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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k1paea
Occasional Poster

Re: pass word

its turned off and it ask for password.

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Highlighted
k1paea
Occasional Poster

Re: pass word

GIGABYTE  lab top for gameing.p15 cpu 17-471OMQ

MEMORY DDR3L 8G

HDD1T(7200

DVD SUPER MULTI

WINDOWS 10

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SeeMoreDigital Champion 5
Champion 5

Re: pass word


@k1paea wrote:

GIGABYTE  lab top for gameing.p15 cpu 17-471OMQ

MEMORY DDR3L 8G

HDD1T(7200

DVD SUPER MULTI

WINDOWS 10


So... Your 'NOW TV playback device' is a computer that's running Windows 10...


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


0 Thanks