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k1paea
Advocate

pass word

ever time i watch a show, then i click the next in the series it allways it takes me to the log in page to put my pass word in please put this right .

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5 Replies
Andy Legend 5
Legend 5

Re: pass word

@k1paea

 

Are you sure it's your password you have to enter, or a 4 digit code? It sounds like you have Parental Controls set up on your account, and you will need to enter the code every time you want to watch a programme rated at or above the level set.

 

You can turn off the Parental Control setting on your My Account > Parental Controls page

 

http://account.nowtv.com/parental-pin

 

although bear in mind if you do this, any children in the household who use NOW TV will be able to watch any content.

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SeeMoreDigital Legend 5
Legend 5

Re: pass word

Hi k1paea,

 

Out of interest, what's the make and model number of your NOW TV playback device?

 

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •

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k1paea
Advocate

Re: pass word

its turned off and it ask for password.

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k1paea
Advocate

Re: pass word

GIGABYTE  lab top for gameing.p15 cpu 17-471OMQ

MEMORY DDR3L 8G

HDD1T(7200

DVD SUPER MULTI

WINDOWS 10

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SeeMoreDigital Legend 5
Legend 5

Re: pass word


@k1paea wrote:

GIGABYTE  lab top for gameing.p15 cpu 17-471OMQ

MEMORY DDR3L 8G

HDD1T(7200

DVD SUPER MULTI

WINDOWS 10


So... Your 'NOW TV playback device' is a computer that's running Windows 10...

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •

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