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Anonymous User
Not applicable

‎19-02-2017 16:34

last month missing

i got a 3 month entertainment pass which was due to run out 21 march and cancelled it just now as ive heard people complain that when it gets into the final month nowtv automatically charges you full price for the next month and it says my pass will now be stopping 21 feb when ive paid for 3 months can i have that final month back

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SeeMoreDigital
Legend 5
Legend 5

‎19-02-2017 16:46

Hi and welcome to the forum @Anonymous User,

 

The NOW TV system breaks down payments into monthly periods, which can be confusing. In order to see the actual expiry dates of your vouchers, this is what you have to do...

 

While you are logged onto this forum using the same log-in details as your NOW TV playback device. Visit: My Account -> My Passes and select the relevent 'down arrow' for your subscription (ie: purple for Sky Cinema or orange for Entertainment). Here's a typical example of what your pass information should look like.

Note the info in the first yellow highlighted' line. Followed by the 'Offer ends on' line: -

 

offer ends on dates.PNG

 

What do you see?


Cheers