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Anonymous User
Not applicable

can't Apply a new voucher, link has gone

hi all ok so here is what i have found.

 

i got a 3 month pass and appled it to my account. it is due to

ends: 23 Feb 2016, however i dont have the apply voucher under the enterainment part.
 
has this happened to anyone and anyone know what to do.
 
Rob
3 Replies
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum.

 

Normally you can apply your voucher when your current pass has less than a month left.

 

However there is currently a bit of a bug where some people aren't seeing the add a voucher link on their My Passes page.

 

When you go to http://account.nowtv.com/passes if you don't see an option to add a voucher in the Entertainment Pass section, then don't worry, just cancel the pass now (so you don't get charged - you won't lose any days left as when you cancel a pass you can always carry on watching until the expiry date).

 

Then, when your pass has expired, come back and the option to add your next voucher code will be there.

 

 

 

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

4268
Legend 5
Legend 5

@Anonymous User at the bottom of this link is a contact us button, select chat from the options http://help.nowtv.com/article/Apply-Voucher-Sky-Movies-Month-Pass 

The chat team can help you apply your voucher. 

No need to cancel.

@Anonymous User another person having difficulty applying a pass.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable

ok the link in the the post dont work

 

so have canncelled the sub.