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Anonymous User
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box crashes on 'watch live' option

I have two black boxes and both are now crashing when I select 'watch live' on the entertainment section.

I don't even have to select the option, as soon as its highlighted the nowtv app closes.

I assume this bug is related to the launch of the kids pass? Both boxes I have checked for updates, reset and hard reset but they continue to crash.
1 ACCEPTED SOLUTION
Anonymous User
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Thanks everyone, The issue should now be resolved

 

Andy

View solution in original post

23 REPLIES 23
Anonymous User
Not applicable

Thanks everyone, Just looking into this now

 

Cheers

Andy

Anonymous User
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Just checked movie's live is OK on black now Tv box

Anonymous User
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Cheers andy your our man for the job lol
Anonymous User
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Same for me but I'm using the Now TV android app. Tried watching live on the entertainment side and it force closes the app. I made sure the app was updated but it didn't help.

Andy
Legend 5
Legend 5

The NOW TV Team have posted a service status announcement about the issue here

 

http://community.nowtv.com/t5/NOW-TV-Service-Status/Issue-watching-NOW-TV-21-06-2016/m-p/381037

 

Best at thing to do is to go to the post and click Topic Options > Subscribe (you need to be signed in to do this) and you will then receive an email when any updates on the issue are announced.

Anonymous User
Not applicable

That post only refers to an issue with the box not the app?

Andy
Legend 5
Legend 5

@Anonymous User

 

Good point, I think the team are aware though as posts have also mentioned the LG TV app. It doesn't seem to be affecting every device though (working fine on my iOS devices for instance). I'm sure they'll be keeping an eye on these posts as well.

Anonymous User
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Just to let you know the android app is working again for me. Thanks. 🙂

Anonymous User
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Mine is fine now on now Tv box thanks 

Anonymous User
Not applicable

Thanks everyone, The issue should now be resolved

 

Andy