Welcome to your Community

  • 7,174 Solutions
  • 44,426 Discussions
  • 430 Members Online

This is your place to chat with other NOW members and show off your knowledge by helping others

cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband

Get advice on performance, set up issues & general troubleshooting for NOW Broadband

Content Issues

For missing episodes, sound issues, subtitles and content availability

Community Activity

Cancelling

I’ve just joined. From the UK but currently working in Canada. After joining here in Canada and paying… It says content can not be played abroad. I’ve joined especially to play while I’m here. Please refund me because the service doesn’t work. 

AE by Newbie
  • 14 Views
  • 0 replies
  • 0 thanks

Billing hike!

Hi tescoischeaper,We wanted to remind you that your NOW Broadband Membership is out of contract, and let you know what your options are.Do nothing and continue with your existing membership for £25.50 a month.OrPick from one of the packages available...

Subscription activated but not by me

Hi, have been notified that I’ve activated a new subscription. Have also had emailed from PayPal that I’ve authorised payment. Activity says I last accessed account by web browser at 3.40am. That wasn’t me. I was asleep.  How do I sort this out? I’ve...

Resolved! Broadband keeps going down

Over the last week my Broadband connection keeps going down and I can't find any contact details to get support, the chat bot doesn't work unless my internet is working and even then is completely useless.  Most of the time if I reboot my router it r...

Resolved! Do I need boost

About 2 years ago I signed up for Sky sports on a special offer to watch F1 and it was in 1080p with no boost. I've signed up again last month to watch F1 and it comes with 1 free month of boost which I have now cancelled. Do I need boost to watch sk...

Jay3 by Advocate
  • 66 Views
  • 4 replies
  • 3 thanks

Resolved! Landline number changed without notice.

Hello  I moved to Now Broadband from Shell a couple of weeks ago. I started the sign up via the website but had to phone them to complete because I had an old dormant account with them.My phone line stopped working, but this wasn't a concern as my ac...

TimBo by Mentor
  • 166 Views
  • 5 replies
  • 3 thanks

Can’t find my new broadband package

Hi, I’ve just set up a new broadband deal with now tv. I was previously a customer but was told I had to get a new box etc.However, when I log in, I cannot see any evidence or reference to my new box or broadband package. I only have my old address a...

OBI by Newbie
  • 42 Views
  • 2 replies
  • 1 thanks
Getting started

We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the NOW Community.

Top Solution Authors
Most Thanked