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Anonymous User
Not applicable

‎20-05-2016 17:39

being charged when i have a voucher

 

On the 5th April, I entered a three month entertainment voucher, it was confirmed on my account. However I have seen on my credit card statement that I have been charged for the months of April and May 2016. On the orignal confirmation I was informed that my first payment would be the 7th July 2016, giving me three months free. Can you look into this for me and arrange a refund on my account please. 

 

 

regards   

Tony Cooper

cooper557

 

 

 

 

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3 REPLIES 3
4268
Legend 5
Legend 5

‎20-05-2016 17:49

Hi @Anonymous User. Quickest way to resolve this is to go onto chat. They can arrange a refund. I assume that the amounts were for £6.99.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable

‎20-05-2016 17:49

Hi @Anonymous User

 

Thanks for your post.  As this is account related, Live Chat can look into the issue for you.  Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.

 

Hope this helpsSmiley Happy

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Anonymous User
Not applicable

‎21-05-2016 16:04

Hi @Anonymous User

 

Thanks for getting in touch with us, I'm sorry to hear you've been having issues.

 

I've dropped you an e-mail about this, please keep an eye out in your Inbox/Spam folders 🙂

 

Thanks,

 

Rob

NOW TV Team

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