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cooper557
Mentor

being charged when i have a voucher

 

On the 5th April, I entered a three month entertainment voucher, it was confirmed on my account. However I have seen on my credit card statement that I have been charged for the months of April and May 2016. On the orignal confirmation I was informed that my first payment would be the 7th July 2016, giving me three months free. Can you look into this for me and arrange a refund on my account please. 

 

 

regards   

Tony Cooper

cooper557

 

 

 

 

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3 Replies
4268 Legend 5
Legend 5

Re: being charged when i have a voucher

Hi @cooper557. Quickest way to resolve this is to go onto chat. They can arrange a refund. I assume that the amounts were for £6.99.

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pethead65 Legend 5
Legend 5

Re: being charged when i have a voucher

Hi @cooper557

 

Thanks for your post.  As this is account related, Live Chat can look into the issue for you.  Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.

 

Hope this helpsSmiley Happy

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I'm a Community Contributor not staff, therefore I can help with issues about the service, but not account related issues.
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Rob-T
NOW TV Team (Retired)

Re: being charged when i have a voucher

Hi @cooper557

 

Thanks for getting in touch with us, I'm sorry to hear you've been having issues.

 

I've dropped you an e-mail about this, please keep an eye out in your Inbox/Spam folders 🙂

 

Thanks,

 

Rob

NOW TV Team

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